Binance
Senior/Quality Assurance Specialist, Risk Operations
Binance, Corrigan, Texas, United States, 75939
Employer Industry: Cryptocurrency and Blockchain
Why consider this job opportunity
Competitive salary and company benefits
Opportunity for career growth and continuous learning within a dynamic industry
Work-from-home arrangement, offering flexibility in your work environment
Engage in innovative projects within a user-centric global organization
Collaborate with world-class talent in a flat organizational structure
Contribute to the advancement of blockchain technologies and financial access globally
What to Expect (Job Responsibilities)
Oversee and manage the quality of agents’ chat interactions and daily operational tasks to ensure compliance with established standards
Develop and refine service quality specifications for Risk personnel in line with evolving business requirements
Conduct thorough quality inspections for both online and offline operations, adhering to QA standards
Analyze operational and risk data to generate insightful reports and value-added recommendations
Lead and contribute to AI-driven quality assurance projects, including automated evaluations and intelligent QA model deployment
What is Required (Qualifications)
Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any discipline
Minimum of 2 years’ relevant experience in risk operations, fraud prevention, KYC, or related fields
Strong understanding of KYC, fraud detection, and risk operation processes
Excellent organizational and time management skills
Proficient verbal and written communication skills in English and the primary language of the supported market; bilingual English/Mandarin is required
How to Stand Out (Preferred Qualifications)
Experience with AI-related projects (e.g., AI quality monitoring or automated QA systems) is highly desirable
Effective facilitation skills for meetings and presentations
Passionate about emerging technologies, particularly blockchain and related innovations
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Competitive salary and company benefits
Opportunity for career growth and continuous learning within a dynamic industry
Work-from-home arrangement, offering flexibility in your work environment
Engage in innovative projects within a user-centric global organization
Collaborate with world-class talent in a flat organizational structure
Contribute to the advancement of blockchain technologies and financial access globally
What to Expect (Job Responsibilities)
Oversee and manage the quality of agents’ chat interactions and daily operational tasks to ensure compliance with established standards
Develop and refine service quality specifications for Risk personnel in line with evolving business requirements
Conduct thorough quality inspections for both online and offline operations, adhering to QA standards
Analyze operational and risk data to generate insightful reports and value-added recommendations
Lead and contribute to AI-driven quality assurance projects, including automated evaluations and intelligent QA model deployment
What is Required (Qualifications)
Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any discipline
Minimum of 2 years’ relevant experience in risk operations, fraud prevention, KYC, or related fields
Strong understanding of KYC, fraud detection, and risk operation processes
Excellent organizational and time management skills
Proficient verbal and written communication skills in English and the primary language of the supported market; bilingual English/Mandarin is required
How to Stand Out (Preferred Qualifications)
Experience with AI-related projects (e.g., AI quality monitoring or automated QA systems) is highly desirable
Effective facilitation skills for meetings and presentations
Passionate about emerging technologies, particularly blockchain and related innovations
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr