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Nivea Hospitality

Hotel Front Desk Representative

Nivea Hospitality, Caldwell, Ohio, United States, 43724

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Hotel Front Desk Representative

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About the Hotel The Comfort Inn located in Caldwell, Ohio.

Job Description Responsible for attending to the needs of guests, especially during check-in and check-out process.

Essential Job Functions

Remain in required uniform including name tag, earpiece and radio.

Greet all guests.

Provide information to guests about hotel policies, services and amenities.

Respond to guest requests and sell rooms to walk-in guests.

Enter and change reservations in the PMS system.

Post charges to guest accounts, process payments, and make necessary changes to guest accounts.

Inform housekeeping about room changes.

Listen and respond to guest complaints.

Operate answering phone.

Clean front desk and surrounding areas.

Complete shift checklist.

Maintain daily logs.

Balance cash drawer.

Must be able to stand for an 8‑hour shift.

Additional Responsibilities

Maintain a team-oriented attitude conducive to growth and hospitality.

Willingness to participate in additional hospitality training and education.

Perform any other duties assigned by the supervisor or general manager.

Benefits

Dental, vision, and life insurance.

Paid holidays.

Choice Hotel discounts.

Seniority Level Entry level

Employment Type Full‑time

Job Function Management and Manufacturing

Industries Hospitality

Location: Caldwell, Ohio.

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