Neighborhood House
Agency Overview
At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all. When one of us succeeds, we all succeed! Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm. Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here. Click here for more details about our benefits program. Job Summary
Neighborhood House has a longstanding commitment to ensure that low-income immigrant and refugee aging and disabled members of our community have the opportunity to age in their community, receiving culturally appropriate services that enable the highest quality of life. The Community Resources Supervisor, who will report to the Community Resources Manager, has the primary responsibility for successful implementation and oversight of our programs that provide clinical support to older adults, individuals with disabilities, including supervision of direct service staff working with clients from low income, immigrant, and refugee communities. The Community Resources Supervisor will provide oversight of all day-to day processes for the program including coordinating referrals processes, supporting case management duties and overseeing the program performance. In addition, they will lead the team in providing data management , and administrative oversight of the program toward the shared goal of providing culturally and linguistically competent services to the program’s clients. Responsibilities
Supervision (30%)
Provide supervision of a direct service team of case managers. Provide solution-focused oversight and coaching to direct service staff to help meet program goals, problem solve, and ensure effective delivery of services to clients and their families. With support from the Community Health Director and Community Resources Manager; regularly observe staff, appraise performance, and provide regular motivational feedback. Recruit, hire, train and supervise qualified staff in alignment with Neighborhood House Values and program requirements. Train new and ongoing staff on proper use of the various systems and monitor for compliance. Be available to staff to answer questions and troubleshoot problems. Coordinate staff trainings based on observations and analysis of staff needs program leadership and funder requests. Program Implementation (30%)
Monitor and enhance internal and external referral systems to ensure coordinated referrals into the program and among direct service staff to ensure equitable caseloads and manageable expectations for staff. Maintain positive relationship with funders and contracted service providers. Maintain frequent communication with program leadership to discuss challenges in process or barriers to meeting program goals. Participate in internal and external leadership opportunities as assigned; represent NH’s collaborative approach to community support. Represent NH by participating in activities or professional networks related to program or other related networks as assigned. Compliance (30%)
Ensure all program regulations, protocols, and client services are in compliance with Neighborhood House and funder guidelines. Work closely with program leadership to develop and monitor documentation systems for tracking the multiple deadlines associated with the administrative requirements of the program. Regularly review case files for accuracy and completeness. Analyze and evaluate program quality and client services, making modifications and adjustments to ensure the best possible client services. Direct Service (10%)
Manage a small caseload of around 10-15 high acuity clients. Conduct emergency case management. Provide coverage as necessary for case managers. Maintain timely and accurate client activities and assist with reporting requirements as necessary. Perform other duties as assigned Minimum Qualifications
Bachelor's Degree in social work, social sciences, health, human services or related field,or equivalent combination of education, training and experience will be considered. Demonstrated ability to lead a team through understanding and adhering to complex Federal and State regulations and completing extensive technical documentation. Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion. Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice. Very organized with a high level of attention to detail. Strong professional and ethical judgement, particularly in the human services context. Ability to collaborate with leadership to create efficiencies and maximize staff potential. Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems. Must be proficient in key computer applications (MS Office/Word/Excel/Access). Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork and maintaining a professional demeanor. Must have reliable, independent and reliable transportation. This is a hybrid position with a minimum of 2 days onsite in-person work primarily at our Tukwila location. Flexibility is required to attend in-person meetings, community engagement work, workshops, or other required trainings or events at any NH or offsite location, as needed. Desired Qualification
Master’s degree in social work, social sciences, health, human services or related field. One year of experience supervising or providing feedback and coordination to a diverse team. Knowledge of and proficiency in client services-tracking databases and database navigation. Knowledge of and experience the local organizations, available services, and the community to be served. Required Credentials
Must pass Neighborhood House background check requirements. Position requires Washington State bi-annual criminal background re-check. Post-Hire on-the-job Training Requirements
Current First Aid Certificate within 30 days of hire. Current CPR Certificate within 30 days of hire. Sexual Harassment Training within 30 days of hire. Child Abuse and Neglect training (within 2 weeks of hire). Employment Practice
Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination. For more information
Inquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.
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At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all. When one of us succeeds, we all succeed! Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm. Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here. Click here for more details about our benefits program. Job Summary
Neighborhood House has a longstanding commitment to ensure that low-income immigrant and refugee aging and disabled members of our community have the opportunity to age in their community, receiving culturally appropriate services that enable the highest quality of life. The Community Resources Supervisor, who will report to the Community Resources Manager, has the primary responsibility for successful implementation and oversight of our programs that provide clinical support to older adults, individuals with disabilities, including supervision of direct service staff working with clients from low income, immigrant, and refugee communities. The Community Resources Supervisor will provide oversight of all day-to day processes for the program including coordinating referrals processes, supporting case management duties and overseeing the program performance. In addition, they will lead the team in providing data management , and administrative oversight of the program toward the shared goal of providing culturally and linguistically competent services to the program’s clients. Responsibilities
Supervision (30%)
Provide supervision of a direct service team of case managers. Provide solution-focused oversight and coaching to direct service staff to help meet program goals, problem solve, and ensure effective delivery of services to clients and their families. With support from the Community Health Director and Community Resources Manager; regularly observe staff, appraise performance, and provide regular motivational feedback. Recruit, hire, train and supervise qualified staff in alignment with Neighborhood House Values and program requirements. Train new and ongoing staff on proper use of the various systems and monitor for compliance. Be available to staff to answer questions and troubleshoot problems. Coordinate staff trainings based on observations and analysis of staff needs program leadership and funder requests. Program Implementation (30%)
Monitor and enhance internal and external referral systems to ensure coordinated referrals into the program and among direct service staff to ensure equitable caseloads and manageable expectations for staff. Maintain positive relationship with funders and contracted service providers. Maintain frequent communication with program leadership to discuss challenges in process or barriers to meeting program goals. Participate in internal and external leadership opportunities as assigned; represent NH’s collaborative approach to community support. Represent NH by participating in activities or professional networks related to program or other related networks as assigned. Compliance (30%)
Ensure all program regulations, protocols, and client services are in compliance with Neighborhood House and funder guidelines. Work closely with program leadership to develop and monitor documentation systems for tracking the multiple deadlines associated with the administrative requirements of the program. Regularly review case files for accuracy and completeness. Analyze and evaluate program quality and client services, making modifications and adjustments to ensure the best possible client services. Direct Service (10%)
Manage a small caseload of around 10-15 high acuity clients. Conduct emergency case management. Provide coverage as necessary for case managers. Maintain timely and accurate client activities and assist with reporting requirements as necessary. Perform other duties as assigned Minimum Qualifications
Bachelor's Degree in social work, social sciences, health, human services or related field,or equivalent combination of education, training and experience will be considered. Demonstrated ability to lead a team through understanding and adhering to complex Federal and State regulations and completing extensive technical documentation. Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion. Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice. Very organized with a high level of attention to detail. Strong professional and ethical judgement, particularly in the human services context. Ability to collaborate with leadership to create efficiencies and maximize staff potential. Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems. Must be proficient in key computer applications (MS Office/Word/Excel/Access). Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork and maintaining a professional demeanor. Must have reliable, independent and reliable transportation. This is a hybrid position with a minimum of 2 days onsite in-person work primarily at our Tukwila location. Flexibility is required to attend in-person meetings, community engagement work, workshops, or other required trainings or events at any NH or offsite location, as needed. Desired Qualification
Master’s degree in social work, social sciences, health, human services or related field. One year of experience supervising or providing feedback and coordination to a diverse team. Knowledge of and proficiency in client services-tracking databases and database navigation. Knowledge of and experience the local organizations, available services, and the community to be served. Required Credentials
Must pass Neighborhood House background check requirements. Position requires Washington State bi-annual criminal background re-check. Post-Hire on-the-job Training Requirements
Current First Aid Certificate within 30 days of hire. Current CPR Certificate within 30 days of hire. Sexual Harassment Training within 30 days of hire. Child Abuse and Neglect training (within 2 weeks of hire). Employment Practice
Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination. For more information
Inquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.
#J-18808-Ljbffr