Paylocity
Position Overview
Title:
Manager Client Services Ops – Growth
Location:
Rochester, NY (100% in‑office)
Job Type:
Full‑time
Company:
Paylocity
Company Description Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The company offers an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. It is one of the fastest‑growing HCM software providers worldwide.
Role Summary The Client Services Manager Ops leads a team of executives and account managers to ensure client satisfaction and retention. The role requires deep technical expertise with Paylocity’s HCM platform, leadership skills, and a commitment to outstanding customer service. The Manager will work closely with Growth clients and collaborate across Technical Services, Finance, Sales, Support, and Implementation teams.
Responsibilities
Develop strategies and initiatives to enhance client satisfaction and retention.
Lead and manage a team of Executive Account Managers, providing coaching and guidance on client interactions and issue resolution.
Facilitate continuous learning opportunities to expand staff knowledge.
Offer proactive development opportunities aligned with corporate goals and values.
Create and maintain a positive work environment that encourages open communication, learning, coaching, and recognition.
Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.
Manage the hiring and onboarding of new team members, establishing strong relationships from day one.
Generate creative solutions and innovative ideas to increase employee engagement and retention.
Collaborate with cross‑functional partners to ensure processes and tools best support clients and the client services team.
Exhibit flexibility in day‑to‑day responsibilities, adapting to changing circumstances.
Travel up to 25% for internal and client‑facing meetings.
Education and Experience
High School Diploma or equivalent required; Bachelor’s degree preferred.
2+ years of previous leadership experience in a customer service or customer‑relationship role.
Experience using reporting and metrics (monthly/quarterly KPIs) as a key part of the job.
Experience leading other leaders preferred.
Previous experience in the HCM/Direct Payroll industry.
Experience working with payroll, HCM, or HRIS software.
Excellent knowledge of MS Office, including MS Excel.
Strong interpersonal skills.
Physical Responsibilities
Ability to sit for extended periods (7–8 hours a day at a desk or workstation).
Use of computer and phone systems: operate a computer, use phone systems, and type; handle multiple software programs and inquiries simultaneously.
Pay & Benefits The pay range for this position is $74k–$115k per year. This role is eligible for an annual bonus and restricted stock unit grant based on individual performance, in addition to a full range of benefits, including medical, dental, vision, life, disability, and a 401(k) match. Benefits support employees, their families, and finances.
Equal‑Opportunity Statement Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request a reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
This role can be performed from any office in the US. Applicants should apply via www.paylocity.com/careers.
#J-18808-Ljbffr
Manager Client Services Ops – Growth
Location:
Rochester, NY (100% in‑office)
Job Type:
Full‑time
Company:
Paylocity
Company Description Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The company offers an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. It is one of the fastest‑growing HCM software providers worldwide.
Role Summary The Client Services Manager Ops leads a team of executives and account managers to ensure client satisfaction and retention. The role requires deep technical expertise with Paylocity’s HCM platform, leadership skills, and a commitment to outstanding customer service. The Manager will work closely with Growth clients and collaborate across Technical Services, Finance, Sales, Support, and Implementation teams.
Responsibilities
Develop strategies and initiatives to enhance client satisfaction and retention.
Lead and manage a team of Executive Account Managers, providing coaching and guidance on client interactions and issue resolution.
Facilitate continuous learning opportunities to expand staff knowledge.
Offer proactive development opportunities aligned with corporate goals and values.
Create and maintain a positive work environment that encourages open communication, learning, coaching, and recognition.
Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.
Manage the hiring and onboarding of new team members, establishing strong relationships from day one.
Generate creative solutions and innovative ideas to increase employee engagement and retention.
Collaborate with cross‑functional partners to ensure processes and tools best support clients and the client services team.
Exhibit flexibility in day‑to‑day responsibilities, adapting to changing circumstances.
Travel up to 25% for internal and client‑facing meetings.
Education and Experience
High School Diploma or equivalent required; Bachelor’s degree preferred.
2+ years of previous leadership experience in a customer service or customer‑relationship role.
Experience using reporting and metrics (monthly/quarterly KPIs) as a key part of the job.
Experience leading other leaders preferred.
Previous experience in the HCM/Direct Payroll industry.
Experience working with payroll, HCM, or HRIS software.
Excellent knowledge of MS Office, including MS Excel.
Strong interpersonal skills.
Physical Responsibilities
Ability to sit for extended periods (7–8 hours a day at a desk or workstation).
Use of computer and phone systems: operate a computer, use phone systems, and type; handle multiple software programs and inquiries simultaneously.
Pay & Benefits The pay range for this position is $74k–$115k per year. This role is eligible for an annual bonus and restricted stock unit grant based on individual performance, in addition to a full range of benefits, including medical, dental, vision, life, disability, and a 401(k) match. Benefits support employees, their families, and finances.
Equal‑Opportunity Statement Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request a reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
This role can be performed from any office in the US. Applicants should apply via www.paylocity.com/careers.
#J-18808-Ljbffr