Paradies Lagardère
Assistant General Manager - Airport Retail
Paradies Lagardère, Santa Ana, California, United States, 92725
Job Overview
The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend‑setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.
Essential Duties and Responsibilities
Promptly resolve all customer service and associate issues in accordance with our Core Values.
Exceed First Class Service standards and behavior with every customer, business partners, and peers.
Treat customers and peers in accordance with the core values of the company.
Operations
Ensure store merchandising standards are consistently executed per the company guidelines.
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards.
Financial/Business
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed.
Leadership/People
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events.
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication.
Monitor and address performance issues in a timely manner while providing on‑going coaching and counseling.
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews.
Other duties as assigned.
Job Qualifications Education:
Bachelor’s degree and high school diploma or equivalency required.
Experience Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment.
Other Knowledge, Skills, Abilities or Certifications
Ability to work flexible shifts in a 7/365 day team‑oriented environment; occasional travel as business dictates.
Exceptional customer service skills and an ability to communicate effectively using the English language.
Self‑starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously.
Proficiency required in reading, writing, mathematics, cash handling/reporting.
Proficiency required in Microsoft Office.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable.
Physical Requirement
Standing for long periods of time and the ability to work in environments with varying temperatures.
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances.
Working Environment Retail stores, warehouses, or office environments.
Travel Requirements Occasional travel may be required based on the needs of the business.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties.
Salary $68,640.
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Essential Duties and Responsibilities
Promptly resolve all customer service and associate issues in accordance with our Core Values.
Exceed First Class Service standards and behavior with every customer, business partners, and peers.
Treat customers and peers in accordance with the core values of the company.
Operations
Ensure store merchandising standards are consistently executed per the company guidelines.
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards.
Financial/Business
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed.
Leadership/People
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events.
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication.
Monitor and address performance issues in a timely manner while providing on‑going coaching and counseling.
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews.
Other duties as assigned.
Job Qualifications Education:
Bachelor’s degree and high school diploma or equivalency required.
Experience Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment.
Other Knowledge, Skills, Abilities or Certifications
Ability to work flexible shifts in a 7/365 day team‑oriented environment; occasional travel as business dictates.
Exceptional customer service skills and an ability to communicate effectively using the English language.
Self‑starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously.
Proficiency required in reading, writing, mathematics, cash handling/reporting.
Proficiency required in Microsoft Office.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable.
Physical Requirement
Standing for long periods of time and the ability to work in environments with varying temperatures.
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances.
Working Environment Retail stores, warehouses, or office environments.
Travel Requirements Occasional travel may be required based on the needs of the business.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties.
Salary $68,640.
#J-18808-Ljbffr