Walgreens
Supplies leadership for a Walgreens pharmacy and retail store, overseeing both front‑end customer service and pharmacy operations, while ensuring safety, compliance, and profitability.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvement in both the front‑end and pharmacy.
Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and build loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises store operations and team members, assigning daily activities, delegating tasks, managing opening/closing, and approving time records.
Collaborates with external partners to support community outreach and pharmacy operations.
Supports the Store Manager in leveraging data, analysis, and team member input for fact‑based decisions.
Controls store cash management, including register counts and cash handling procedures.
Supervises front end and pharmacy inventory, completing resets/revisions and analyzing trends to create corrective action plans.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Maintains store interior and exterior cleanliness, manages maintenance, and responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well‑being of team members; utilizes the Security Operations Center.
Complies with all company policies and procedures, managing operations of the assigned location, including strict compliance with laws and regulations.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other relevant tools to engage the team and drive solutions for store improvement.
Collaborates with the Store Manager to identify sales opportunities and gain insights for store growth and performance.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Leads and trains team members; provides training, mentoring, coaching, and support for career development.
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, and providing feedback.
Acquires and retains talent, builds pipelines, and ensures a diverse pipeline of future leaders.
Ensures proper recruitment and selection procedures are followed.
Establishes a culture of accountability through clear expectations and performance management.
Training & Personal Development
Completes Store Manager learning and development program and all required courses, certifications, and training.
Monitors own performance, seeks continuous feedback, and maintains an Individual Development Plan.
Obtains and maintains a valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings.
Assists the Store Manager in planning and communicating company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfied completion of a Walgreens Community Internship Program OR high school diploma/GED and two years of supervisory experience.
Demonstrated leadership abilities, professional business ethics, self‑motivation, and strong communication skills.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date.
Fluent in reading, writing, and speaking English.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if offered, which may require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Preferred Qualifications
Bachelor’s Degree.
Internal candidates: management experience, including supervising others and managing work assignments; experience across both front‑end and pharmacy.
External candidates: business majors; prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This position is open until filled. Current salary range: $45,000 – $71,550. The actual salary within this range will depend on geography, skills, experience, and other factors.
Benefits: please visit our benefits page.
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Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvement in both the front‑end and pharmacy.
Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and build loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises store operations and team members, assigning daily activities, delegating tasks, managing opening/closing, and approving time records.
Collaborates with external partners to support community outreach and pharmacy operations.
Supports the Store Manager in leveraging data, analysis, and team member input for fact‑based decisions.
Controls store cash management, including register counts and cash handling procedures.
Supervises front end and pharmacy inventory, completing resets/revisions and analyzing trends to create corrective action plans.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Maintains store interior and exterior cleanliness, manages maintenance, and responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well‑being of team members; utilizes the Security Operations Center.
Complies with all company policies and procedures, managing operations of the assigned location, including strict compliance with laws and regulations.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other relevant tools to engage the team and drive solutions for store improvement.
Collaborates with the Store Manager to identify sales opportunities and gain insights for store growth and performance.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Leads and trains team members; provides training, mentoring, coaching, and support for career development.
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, and providing feedback.
Acquires and retains talent, builds pipelines, and ensures a diverse pipeline of future leaders.
Ensures proper recruitment and selection procedures are followed.
Establishes a culture of accountability through clear expectations and performance management.
Training & Personal Development
Completes Store Manager learning and development program and all required courses, certifications, and training.
Monitors own performance, seeks continuous feedback, and maintains an Individual Development Plan.
Obtains and maintains a valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings.
Assists the Store Manager in planning and communicating company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR satisfied completion of a Walgreens Community Internship Program OR high school diploma/GED and two years of supervisory experience.
Demonstrated leadership abilities, professional business ethics, self‑motivation, and strong communication skills.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date.
Fluent in reading, writing, and speaking English.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if offered, which may require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Preferred Qualifications
Bachelor’s Degree.
Internal candidates: management experience, including supervising others and managing work assignments; experience across both front‑end and pharmacy.
External candidates: business majors; prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This position is open until filled. Current salary range: $45,000 – $71,550. The actual salary within this range will depend on geography, skills, experience, and other factors.
Benefits: please visit our benefits page.
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