Veterinary Wellness Partners
Roving Experienced Client Services Specialist
Veterinary Wellness Partners, Orrville, Ohio, United States, 44667
Roving Experienced Client Services Specialist
Join to apply for the
Roving Experienced Client Services Specialist
role at
Veterinary Wellness Partners .
Overview Do you like a change of scenery?
We have five locations—Orrville, Seville, Barberton, Medina and Canal Fulton.
We are looking for someone who enjoys a different environment each day and would like to work at all five of our clinics.
Veterinary Wellness Partners is a privately owned, family‑oriented veterinary practice with a commitment to excellence.
With our increasing number of new clients, we are continuously adding to our dynamic team.
We pride ourselves on our exceptional care given by our compassionate doctors and staff.
Founded in 1956, our AAHA accredited Orrville Veterinary Clinic was the first in our organization.
Today we thrive as we have grown to five clinics in total.
We are located in Wayne, Medina, Summit and Stark counties, and we are thankful for the opportunity to serve our loyal clients across Northeast Ohio.
In addition to focusing on our patients and clients, we believe that our staff is the most important asset.
We thrive by investing in our staff and being the catalyst that drives them to reach their goals.
Whether it’s through mentorship, CE, or VWP’s education initiative, we are here to support our team as they achieve milestones in their careers.
Our owners provide devoted coaches that empower us to work through interpersonal differences and embrace individuality.
By learning how we each receive and process information differently, we foster an environment where open communication is easy and welcomed.
Our nurturing culture of inclusion, equity and accountability sets us apart from the rest.
Honesty, integrity and respect are ingrained in everything we do.
We encourage the staff to share new ideas; your voice will always be heard and your input will be valued.
We have a unified purpose to provide the highest quality medical care to our patients, and the commitment of our amazing team is what keeps VWP the practice of choice.
Core Values
Connection
– Build and nurture authentic relationships—grounded in respect, empathy, and collaboration.
Dedication
– Bring focused energy and compassion to our work every day, honoring our commitment to the well‑being of animals and those who care for them.
Ethical Excellence
– Act with honesty, responsibility, and integrity in every decision, earning the trust of teammates and clients.
Purpose
– Seek meaning in every task, ensuring our actions contribute to the greater good of our patients, practice, families, and one another.
Development
– Pursue personal and professional growth through openness, curiosity, and continuous learning—individually and as a team.
Job Summary As the face of Veterinary Wellness Partners, the Client Services Specialist (CSS) sets the tone for the practice by building and maintaining each client’s trust and confidence in our abilities.
We are looking for a professional, organized and detailed individual who is able to work with both humans and animals alike.
If you enjoy people and their pets, understand the importance of superior customer service, have great communication skills, and are outgoing and friendly, this position is for you.
Job Duties
Warmly greet clients and pets by name.
Answer phones promptly and professionally using a multi‑line phone system.
Screen and route calls to appropriate staff.
Provide phone shoppers with descriptions of services first, price last.
Receive and transmit faxes.
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
Note in medical records the details discussed during client conversations—including the date, time, key points of the discussion and any action required.
Check medical and computer records for accurate client addresses, phone numbers and e‑mails.
Weigh pets each visit and record weights in medical records and on computer.
Schedule appointments and surgeries according to hospital scheduling guidelines.
Make surgery and appointment confirmations calls.
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases.
Fill prevention prescriptions and provide routine administration instructions to clients.
Echo doctors’ recommendations when checking out clients.
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients.
Prepare health certificates, proof of vaccination, lab reports and euthanasia certificates.
Sell retail items and pet food at clients’ request.
Foster collaborative relationships with other team members and departments.
Clinic maintenance (including removal of animal waste) and ensure the facility is neat, clean and odor free at all times.
Financial Duties
Enter accurate charges.
Explain invoices to show value for the care provided, stating all services and products before the total.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and obtaining proper ID for checks.
Verify the eligibility of clients with charge accounts (where applicable).
Print or record the end‑of‑day financial balances, ensuring they are accurate.
Know fees for routine services.
Balance cash drawer at end of day/shift.
Requirements Educational Requirements
High school diploma or equivalent.
Experience in customer service.
Veterinary CSS experience is highly preferred.
Skills Needed
Ability to work in a fast‑paced environment.
Computer literacy.
Understand veterinary terminology.
Exceptional customer service skills.
Keep accurate medical records, clerical work.
Educate clients.
Promote hospital products and services.
Support team members.
Adaptable to any environment at all of our locations.
Physical Obligations
Able to lift and carry supplies up to 40 pounds without assistance.
Endure sitting, standing and walking on hard floor surfaces for extended periods.
Type information for patient records and prescription labels into the computer.
Able to work in noisy work conditions with sounds from animals and equipment.
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Veterinary Services
Referrals increase your chances of interviewing at Veterinary Wellness Partners by 2×.
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Roving Experienced Client Services Specialist
role at
Veterinary Wellness Partners .
Overview Do you like a change of scenery?
We have five locations—Orrville, Seville, Barberton, Medina and Canal Fulton.
We are looking for someone who enjoys a different environment each day and would like to work at all five of our clinics.
Veterinary Wellness Partners is a privately owned, family‑oriented veterinary practice with a commitment to excellence.
With our increasing number of new clients, we are continuously adding to our dynamic team.
We pride ourselves on our exceptional care given by our compassionate doctors and staff.
Founded in 1956, our AAHA accredited Orrville Veterinary Clinic was the first in our organization.
Today we thrive as we have grown to five clinics in total.
We are located in Wayne, Medina, Summit and Stark counties, and we are thankful for the opportunity to serve our loyal clients across Northeast Ohio.
In addition to focusing on our patients and clients, we believe that our staff is the most important asset.
We thrive by investing in our staff and being the catalyst that drives them to reach their goals.
Whether it’s through mentorship, CE, or VWP’s education initiative, we are here to support our team as they achieve milestones in their careers.
Our owners provide devoted coaches that empower us to work through interpersonal differences and embrace individuality.
By learning how we each receive and process information differently, we foster an environment where open communication is easy and welcomed.
Our nurturing culture of inclusion, equity and accountability sets us apart from the rest.
Honesty, integrity and respect are ingrained in everything we do.
We encourage the staff to share new ideas; your voice will always be heard and your input will be valued.
We have a unified purpose to provide the highest quality medical care to our patients, and the commitment of our amazing team is what keeps VWP the practice of choice.
Core Values
Connection
– Build and nurture authentic relationships—grounded in respect, empathy, and collaboration.
Dedication
– Bring focused energy and compassion to our work every day, honoring our commitment to the well‑being of animals and those who care for them.
Ethical Excellence
– Act with honesty, responsibility, and integrity in every decision, earning the trust of teammates and clients.
Purpose
– Seek meaning in every task, ensuring our actions contribute to the greater good of our patients, practice, families, and one another.
Development
– Pursue personal and professional growth through openness, curiosity, and continuous learning—individually and as a team.
Job Summary As the face of Veterinary Wellness Partners, the Client Services Specialist (CSS) sets the tone for the practice by building and maintaining each client’s trust and confidence in our abilities.
We are looking for a professional, organized and detailed individual who is able to work with both humans and animals alike.
If you enjoy people and their pets, understand the importance of superior customer service, have great communication skills, and are outgoing and friendly, this position is for you.
Job Duties
Warmly greet clients and pets by name.
Answer phones promptly and professionally using a multi‑line phone system.
Screen and route calls to appropriate staff.
Provide phone shoppers with descriptions of services first, price last.
Receive and transmit faxes.
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
Note in medical records the details discussed during client conversations—including the date, time, key points of the discussion and any action required.
Check medical and computer records for accurate client addresses, phone numbers and e‑mails.
Weigh pets each visit and record weights in medical records and on computer.
Schedule appointments and surgeries according to hospital scheduling guidelines.
Make surgery and appointment confirmations calls.
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases.
Fill prevention prescriptions and provide routine administration instructions to clients.
Echo doctors’ recommendations when checking out clients.
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients.
Prepare health certificates, proof of vaccination, lab reports and euthanasia certificates.
Sell retail items and pet food at clients’ request.
Foster collaborative relationships with other team members and departments.
Clinic maintenance (including removal of animal waste) and ensure the facility is neat, clean and odor free at all times.
Financial Duties
Enter accurate charges.
Explain invoices to show value for the care provided, stating all services and products before the total.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and obtaining proper ID for checks.
Verify the eligibility of clients with charge accounts (where applicable).
Print or record the end‑of‑day financial balances, ensuring they are accurate.
Know fees for routine services.
Balance cash drawer at end of day/shift.
Requirements Educational Requirements
High school diploma or equivalent.
Experience in customer service.
Veterinary CSS experience is highly preferred.
Skills Needed
Ability to work in a fast‑paced environment.
Computer literacy.
Understand veterinary terminology.
Exceptional customer service skills.
Keep accurate medical records, clerical work.
Educate clients.
Promote hospital products and services.
Support team members.
Adaptable to any environment at all of our locations.
Physical Obligations
Able to lift and carry supplies up to 40 pounds without assistance.
Endure sitting, standing and walking on hard floor surfaces for extended periods.
Type information for patient records and prescription labels into the computer.
Able to work in noisy work conditions with sounds from animals and equipment.
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Veterinary Services
Referrals increase your chances of interviewing at Veterinary Wellness Partners by 2×.
#J-18808-Ljbffr