Phillip and Patricia Frost Museum of Science
Senior Director of Information Technology (Full-time)
Phillip and Patricia Frost Museum of Science, Miami, Florida, us, 33222
Senior Director of Information Technology (Full-time)
Reporting to the President & CEO, the Senior Director of Information Technology is the museum’s senior technology executive, responsible for strategy, reliability, security, and innovation across all IT infrastructure, applications, and digital systems. This role combines visionary leadership with hands‑on technical expertise to ensure Frost Science’s systems are secure, scalable, and future ready.
Essential Duties and Responsibilities
Develop and execute a multi‑year technology roadmap aligned with institutional goals and visitor experience.
Lead IT operations, cybersecurity, Helpdesk, and digital systems teams focused on uptime, innovation, and security.
Partner with executive leadership to align technology with operational, educational, and experiential objectives.
Participate in future museum expansion initiatives, ensuring technology infrastructure is scalable and aligned with new facility plans.
Manage IT documentation, protocols and SOP development including network diagrams, data flow, security layers.
Review, evaluate, and govern all proposed museum IT systems, platforms, and technology acquisitions to ensure alignment with the museum’s existing architecture, cybersecurity standards, and long‑term technology strategy.
Manage technology budgets, capital planning, and vendor relationships.
Oversee enterprise IT infrastructure: servers, networking, virtualization, and storage.
Manage VMware vCenter environments, plan upgrades and lifecycle modernization.
Administer SAN storage, plan for future replacement and expansion.
Oversee Microsoft SQL Server and MySQL database management, optimization, and backup strategies.
Manage Linux and Apache web servers supporting internal and external applications.
Administer Microsoft Office 365, Exchange Online, Teams, SharePoint, and OneDrive integrated with Active Directory and Azure AD.
Manage Okta for MFA, SSO, and identity lifecycle automation.
Oversee Fortinet FortiNAC for wired and wireless access control.
Manage Palo Alto firewalls for segmentation, VPN, and advanced security.
Implement Versa SD‑WAN with multiple BGP‑routed ISP connections for resilient connectivity.
Govern core switching, VLAN design, Split DNS, routing, and QoS management.
Ensure reliable, secure wireless access using Ubiquiti Wi‑Fi systems.
Secure network segmentation and isolation for approved external entities.
Lead edge network upgrades and modernization.
Direct disaster recovery planning and testing using Veeam Backup & Replication, including immutable and off‑site backups.
Oversee Synology CCTV systems and storage infrastructure for 200+ cameras.
Ensure efficient, customer‑focused technical support through IT Helpdesk operations.>
Manage VoIP phone system reliability, configuration, and call routing; Avaya experience is a plus.
Maintain proactive monitoring, patching, and capacity planning.
Lead cybersecurity and risk management, oversee SentinelOne, Tenable, and zero‑trust architecture.
Implement secure access controls and network segmentation; support PCI DSS compliance.
Conduct staff cybersecurity training and incident‑response exercises.
Report risk and cybersecurity metrics to executive leadership and board committees.
Oversee internal and external website development and custom application initiatives.
Manage web and digital platforms built using PHP, MySQL, and Redis, ensuring scalability, reliability, and performance.
Collaborate with external developers and agencies to enhance Frost Science’s online presence.
Ensure proper version control, staging, and deployment workflows for all application projects.
Integrate web and data systems with CRM, ticketing, and e‑commerce platforms.
Ensure application and web environments meet security and compliance standards.
Partner with Exhibits, Education, and Planetarium teams to support AV, show‑control, and interactive technologies.
Ensure reliable, high‑performance visitor‑facing systems (Wi‑Fi, kiosks, digital signage, online engagement).
Collaborate with Marketing and Communications on web performance, analytics, and content delivery.
Experience with planetarium control, projection, or dome‑display systems a plus.
Manage vendor contracts for hardware, software, and digital services.
Lead technology projects including VMware, SAN, SQL, Wi‑Fi, application development, and CCTV modernization.
Design and implement technology for future museum expansion projects.
Ensure project delivery within scope, schedule, and budget.
Job Qualifications / Education
Bachelor’s degree in information technology, Computer Science, or related field (advanced degree or certifications a plus).
10+ years of progressive IT leadership experience, including 5+ in a senior management role.
Proven expertise managing VMware vCenter environments and infrastructure upgrades.
Experience with Dell SAN or equivalent enterprise storage.
Proficiency in Microsoft SQL Server and MySQL database management.
Experience with Linux and Apache web servers.
Strong understanding of PHP application development and Redis caching architecture.
Hands‑on experience with Microsoft Terminal Services/Remote Desktop Services (RDS).
Experience overseeing IT Helpdesk operations.
Strong knowledge of Microsoft 365, Active Directory, and Azure AD.
Experience managing Okta, Fortinet FortiNAC, and Palo Alto firewalls.
Understanding of SD‑WAN and multiple BGP‑routed ISP connections.
Experience managing Ubiquiti Wi‑Fi or equivalent enterprise connectivity.
Strong understanding of Split DNS, VLANs, and network segmentation.
Expertise in Veeam Backup & Replication and disaster recovery planning/testing (immutable/off‑site backups).
Experience managing Synology CCTV or equivalent systems for 200+ cameras.
Familiarity with SentinelOne endpoint protection and Tenable vulnerability management.
Experience overseeing PHP/MySQL web projects and Redis performance optimization.
Knowledge of Tessitura or similar CRM/ticketing systems a plus.
Experience administering VoIP phone systems; Avaya IPOffice experience preferred.
Experience with planetarium technologies is a plus.
Working Environment and Physical Demands Work is normally performed in an interior office environment, using light physical effort. The employee must be able to perform the essential functions of this position with or without reasonable accommodation.
Clearance Requirements
Background clearance.
Drug screening as part of the Drug Free Workplace Program.
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Essential Duties and Responsibilities
Develop and execute a multi‑year technology roadmap aligned with institutional goals and visitor experience.
Lead IT operations, cybersecurity, Helpdesk, and digital systems teams focused on uptime, innovation, and security.
Partner with executive leadership to align technology with operational, educational, and experiential objectives.
Participate in future museum expansion initiatives, ensuring technology infrastructure is scalable and aligned with new facility plans.
Manage IT documentation, protocols and SOP development including network diagrams, data flow, security layers.
Review, evaluate, and govern all proposed museum IT systems, platforms, and technology acquisitions to ensure alignment with the museum’s existing architecture, cybersecurity standards, and long‑term technology strategy.
Manage technology budgets, capital planning, and vendor relationships.
Oversee enterprise IT infrastructure: servers, networking, virtualization, and storage.
Manage VMware vCenter environments, plan upgrades and lifecycle modernization.
Administer SAN storage, plan for future replacement and expansion.
Oversee Microsoft SQL Server and MySQL database management, optimization, and backup strategies.
Manage Linux and Apache web servers supporting internal and external applications.
Administer Microsoft Office 365, Exchange Online, Teams, SharePoint, and OneDrive integrated with Active Directory and Azure AD.
Manage Okta for MFA, SSO, and identity lifecycle automation.
Oversee Fortinet FortiNAC for wired and wireless access control.
Manage Palo Alto firewalls for segmentation, VPN, and advanced security.
Implement Versa SD‑WAN with multiple BGP‑routed ISP connections for resilient connectivity.
Govern core switching, VLAN design, Split DNS, routing, and QoS management.
Ensure reliable, secure wireless access using Ubiquiti Wi‑Fi systems.
Secure network segmentation and isolation for approved external entities.
Lead edge network upgrades and modernization.
Direct disaster recovery planning and testing using Veeam Backup & Replication, including immutable and off‑site backups.
Oversee Synology CCTV systems and storage infrastructure for 200+ cameras.
Ensure efficient, customer‑focused technical support through IT Helpdesk operations.>
Manage VoIP phone system reliability, configuration, and call routing; Avaya experience is a plus.
Maintain proactive monitoring, patching, and capacity planning.
Lead cybersecurity and risk management, oversee SentinelOne, Tenable, and zero‑trust architecture.
Implement secure access controls and network segmentation; support PCI DSS compliance.
Conduct staff cybersecurity training and incident‑response exercises.
Report risk and cybersecurity metrics to executive leadership and board committees.
Oversee internal and external website development and custom application initiatives.
Manage web and digital platforms built using PHP, MySQL, and Redis, ensuring scalability, reliability, and performance.
Collaborate with external developers and agencies to enhance Frost Science’s online presence.
Ensure proper version control, staging, and deployment workflows for all application projects.
Integrate web and data systems with CRM, ticketing, and e‑commerce platforms.
Ensure application and web environments meet security and compliance standards.
Partner with Exhibits, Education, and Planetarium teams to support AV, show‑control, and interactive technologies.
Ensure reliable, high‑performance visitor‑facing systems (Wi‑Fi, kiosks, digital signage, online engagement).
Collaborate with Marketing and Communications on web performance, analytics, and content delivery.
Experience with planetarium control, projection, or dome‑display systems a plus.
Manage vendor contracts for hardware, software, and digital services.
Lead technology projects including VMware, SAN, SQL, Wi‑Fi, application development, and CCTV modernization.
Design and implement technology for future museum expansion projects.
Ensure project delivery within scope, schedule, and budget.
Job Qualifications / Education
Bachelor’s degree in information technology, Computer Science, or related field (advanced degree or certifications a plus).
10+ years of progressive IT leadership experience, including 5+ in a senior management role.
Proven expertise managing VMware vCenter environments and infrastructure upgrades.
Experience with Dell SAN or equivalent enterprise storage.
Proficiency in Microsoft SQL Server and MySQL database management.
Experience with Linux and Apache web servers.
Strong understanding of PHP application development and Redis caching architecture.
Hands‑on experience with Microsoft Terminal Services/Remote Desktop Services (RDS).
Experience overseeing IT Helpdesk operations.
Strong knowledge of Microsoft 365, Active Directory, and Azure AD.
Experience managing Okta, Fortinet FortiNAC, and Palo Alto firewalls.
Understanding of SD‑WAN and multiple BGP‑routed ISP connections.
Experience managing Ubiquiti Wi‑Fi or equivalent enterprise connectivity.
Strong understanding of Split DNS, VLANs, and network segmentation.
Expertise in Veeam Backup & Replication and disaster recovery planning/testing (immutable/off‑site backups).
Experience managing Synology CCTV or equivalent systems for 200+ cameras.
Familiarity with SentinelOne endpoint protection and Tenable vulnerability management.
Experience overseeing PHP/MySQL web projects and Redis performance optimization.
Knowledge of Tessitura or similar CRM/ticketing systems a plus.
Experience administering VoIP phone systems; Avaya IPOffice experience preferred.
Experience with planetarium technologies is a plus.
Working Environment and Physical Demands Work is normally performed in an interior office environment, using light physical effort. The employee must be able to perform the essential functions of this position with or without reasonable accommodation.
Clearance Requirements
Background clearance.
Drug screening as part of the Drug Free Workplace Program.
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