Marc & Rose
Front Office Supervisor – Marc & Rose
Join to apply for the Front Office Supervisor role at Marc & Rose.
Summary of Position The Front Desk Supervisor is a leadership role for the Front Office department that focuses on customer service, administrative tasks, and team performance of the Guest Service Agent positions.
Essential Functions
Must be able to perform all duties associated with the Guest Service Agent position.
Supervise Guest Service Agents to ensure policies and procedures are followed correctly.
Curate and implement new hire and ongoing training procedures for Guest Service Agents.
Incorporate the AAA service and the resort HEART standards into every interaction.
Assist with the rooms control position by effectively blocking the house.
Address guest problems/issues and assist Manager on Duty with type guest issues.
Handle all administrative tasks including but not limited to third-party billing, past due balance recovery, and guest requests and communication.
Assist in Manager on Duty coverage if needed.
Ensure the front desk is always stocked with necessary items/equipment, ordering inventory when needed.
Build strong relationships within the Front Office Department.
And any other duties and tasks as assigned by Front Office Management.
Qualifications Education:
High School Graduate or equivalent preferred
Experience:
Prior supervisory experience preferred.
Certificates or Licenses:
N/A
Knowledge, Skills, And Abilities
Ability to train and supervise with strong leadership skills.
Ability to make quick and efficient decisions to benefit the team and guest.
Ability to memorize and perform the resort standards.
Ability to use a moderately complex computer system and troubleshoot software problems.
Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Must type a minimum of 20 WPM.
Must have attention to detail.
Personal Characteristics
Behaves ethically.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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Summary of Position The Front Desk Supervisor is a leadership role for the Front Office department that focuses on customer service, administrative tasks, and team performance of the Guest Service Agent positions.
Essential Functions
Must be able to perform all duties associated with the Guest Service Agent position.
Supervise Guest Service Agents to ensure policies and procedures are followed correctly.
Curate and implement new hire and ongoing training procedures for Guest Service Agents.
Incorporate the AAA service and the resort HEART standards into every interaction.
Assist with the rooms control position by effectively blocking the house.
Address guest problems/issues and assist Manager on Duty with type guest issues.
Handle all administrative tasks including but not limited to third-party billing, past due balance recovery, and guest requests and communication.
Assist in Manager on Duty coverage if needed.
Ensure the front desk is always stocked with necessary items/equipment, ordering inventory when needed.
Build strong relationships within the Front Office Department.
And any other duties and tasks as assigned by Front Office Management.
Qualifications Education:
High School Graduate or equivalent preferred
Experience:
Prior supervisory experience preferred.
Certificates or Licenses:
N/A
Knowledge, Skills, And Abilities
Ability to train and supervise with strong leadership skills.
Ability to make quick and efficient decisions to benefit the team and guest.
Ability to memorize and perform the resort standards.
Ability to use a moderately complex computer system and troubleshoot software problems.
Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Must type a minimum of 20 WPM.
Must have attention to detail.
Personal Characteristics
Behaves ethically.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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