Data Verification Specialist

Data Verification Specialist

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Job Details

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Job Location

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iLIFE Main - Milwaukee, WI

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Remote Type

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Hybrid

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Position Type

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Full Time

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Education Level

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High School Diploma, HSED or GED

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Travel Percentage

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Minimal; Less than 10%

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Job Shift

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1st Shift

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Job Category

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Finance

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Description

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Job Purpose : The Data Specialist is responsible is to assure ongoing compliance with federally required Electronic Visit Verification (EVV) regulations. This involves a variety of duties from timecard punch corrections to providing personalized support to individual employers and their hired workers.

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Essential Job Functions :

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(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)

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• Ensures that electronic visit verification (EVV) data remains accurate for billing and payroll before being released to outside agencies.

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• Monitors and tracks timecard punches in the EVV system to ensure punches are being recorded correctly.

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• Transcribes comments to software system (FMS and Laserfiche) care notes accurately and timely.

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• Communicates via phone and email and collaborates with people who use iLIFE services to address missed tasks.

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• Addresses EVV setup issues and communicate resolution as needed with people who use iLIFE services and iLIFE’s internal team.

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• Escalates conflicts, grievances, incidents, etc. to appropriate representatives.

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• Processes EVV compliance reports as a final check of tasks and visits completed.

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• Attends in-person events as assigned, assisting attendees with timesheets and EVV.

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• Other duties as assigned

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Qualifications

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Required Education, Experience, Certifications, Licensure and Credentials : (Where appropriate, education and/or experience may be substituted)

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Minimum Required Education: High school education or equivalency; college degree preferred

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Minimum Required Experience:

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Minimum of one year customer service experience

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Preferred two to four years of experience in payroll processing

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Preferred one to two years of experience in EVV systems

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Required License – Certification – Registration:

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Issued By Governing Body (if applicable):

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Travel Type : Less than 10%

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Knowledge – Skills – Abilities :

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• Strong organization and administrative skills

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• Proficient in Microsoft Office Outlook, Word, Excel, and Access; ability to learn and use PC based software programs

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• Excellent verbal and written communication and interaction skills with a diverse team, customers, and other stakeholders

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• Ability to perform work with a high degree of accuracy while meeting requirements

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• Ability to prioritize duties and function effectively in a multi-task environment

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• Ability to operate under and explain agency and departmental procedures and guidelines

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• Takes the initiative and provide feedback for process improvements

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• Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed.

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• Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.

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• Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.

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Physical Requirements, Visual Acuity, and Work Conditions :

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Physical Requirements : Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

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Visual Acuity : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

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Working Conditions : None: The worker is not substantially exposed to adverse environmental conditions.

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This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.

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CFI is an Equal Opportunity Employer and promotes a Drug Free Work Environment