Compass Group
PATIENT SERVICES LEAD (FULL TIME)
Compass Group, Matthews, North Carolina, United States, 28105
Patient Services Lead
Morrison Healthcare is hiring immediately for a full-time Patient Services Lead position. Location: Novant Health Matthews Medical Center - 1500 Matthews Township Parkway, Matthews, North Carolina 28105. Schedule: Full time; days may vary, 6:45 am to 6:45 pm. Twelve-hour shifts. Rotating weekends. More details upon interview. Prior supervisor, manager, food service, or customer service experience is preferred. Perks: company perks/discounts, benefits, located on the city bus line, work/life balance. Pay rate: $20.00 per hour. Job Summary: Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. Works with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. Adheres to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Complies with regulatory agency standards, including federal, state and JCAHO. Follows Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. Complies with federal, state and local health and sanitation regulations, as well as department sanitation procedures. Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. Conducts daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. Performs other duties as assigned. Qualifications: Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. Benefits for our team members include retirement plan, associate shopping program, health and wellness programs, discount marketplace, identify theft protection, pet insurance, and other voluntary benefits including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program. Full-time positions also offer medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), and paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Morrison Healthcare is hiring immediately for a full-time Patient Services Lead position. Location: Novant Health Matthews Medical Center - 1500 Matthews Township Parkway, Matthews, North Carolina 28105. Schedule: Full time; days may vary, 6:45 am to 6:45 pm. Twelve-hour shifts. Rotating weekends. More details upon interview. Prior supervisor, manager, food service, or customer service experience is preferred. Perks: company perks/discounts, benefits, located on the city bus line, work/life balance. Pay rate: $20.00 per hour. Job Summary: Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. Essential Duties and Responsibilities:
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. Works with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. Adheres to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Complies with regulatory agency standards, including federal, state and JCAHO. Follows Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. Complies with federal, state and local health and sanitation regulations, as well as department sanitation procedures. Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. Conducts daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. Performs other duties as assigned. Qualifications: Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. Benefits for our team members include retirement plan, associate shopping program, health and wellness programs, discount marketplace, identify theft protection, pet insurance, and other voluntary benefits including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program. Full-time positions also offer medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), and paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.