Michaels Stores
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Customer Experience Manager (parttime)
role at
Michaels Stores 2 months ago Be among the first 25 applicants Join to apply for the
Customer Experience Manager (parttime)
role at
Michaels Stores Get AI-powered advice on this job and more exclusive features. Store - LA-FOOTHILL RANCH, CA
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Preferred Knowledge/Skills/Abilities
Other duties as assigned
Preferred Type Of Experience The Job Requires
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range For This Position
$17.50 - $23.00
At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative.
For more information, please visitwww.michaels.com
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all
c
ustomers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster Seniority level
Seniority level Mid-Senior level Employment type
Employment type Part-time Job function
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Customer Experience Manager (parttime)
role at
Michaels Stores 2 months ago Be among the first 25 applicants Join to apply for the
Customer Experience Manager (parttime)
role at
Michaels Stores Get AI-powered advice on this job and more exclusive features. Store - LA-FOOTHILL RANCH, CA
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Preferred Knowledge/Skills/Abilities
Other duties as assigned
Preferred Type Of Experience The Job Requires
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range For This Position
$17.50 - $23.00
At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative.
For more information, please visitwww.michaels.com
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all
c
ustomers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster Seniority level
Seniority level Mid-Senior level Employment type
Employment type Part-time Job function
Job function Other Industries Retail Referrals increase your chances of interviewing at Michaels Stores by 2x Get notified about new Customer Experience Manager jobs in
Foothill Ranch, CA . Costa Mesa, CA $140,000.00-$160,000.00 12 hours ago Irvine, CA $97,500.00-$138,750.00 2 weeks ago Tustin, CA $126,900.00-$203,075.00 2 days ago Lake Forest, CA $95,000.00-$115,000.00 1 month ago Tustin, CA $116,700.00-$210,100.00 6 days ago Irvine, CA $130,000.00-$150,000.00 7 hours ago Tustin, CA $116,700.00-$210,100.00 3 days ago 4.1s Senior Customer Success Manager - Safety & Security
Huntington Beach, CA $28.00-$30.00 6 days ago Global Director of Customer Experience and Product Development
Customer Service Representative - State Farm Agent Team Member
Mission Viejo, CA $30,000.00-$70,000.00 2 years ago 4.1m Senior Customer Success Manager - Mining
Customer Experience Manager - Victoria's Secret - The Shops at Mission Viejo - Mission Viejo, CA
Foothill Ranch, CA $17.50-$23.00 1 week ago Foothill Ranch, CA $17.50-$23.00 2 weeks ago Manager of Patient Experience/Performance Improvement
Customer Service Manager – Furniture Industry (Offline/Inland B2B Focus)
Irvine, CA $60,000.00-$70,000.00 1 week ago 4.1o Senior Customer Success Manager - Oil & Gas
Santa Ana, CA $120,000.00-$170,000.00 1 week ago Customer Success Optimization Consultant - Healthcare
Virtual Resident Services Manager - The Residences at Bella Terra Apartments (*Not Remote*)
Huntington Beach, CA $25.00-$27.00 6 hours ago Customer Experience Representative – National Accounts
Newport Beach, CA $27.00-$30.00 11 hours ago Client Experience Coordinator (Long-Term Temp Assignment) - Costa Mesa
Ladera Ranch, CA $19.50-$22.25 1 month ago Customer Service Representative II (M-F, 6:30am-3pm)
Customer Service Coordinator (Medi-Cal Customer Service)
Orange, CA $51,744.00-$72,441.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr