Micro Center
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
Micro Center, Mayfield, Ohio, United States
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
Micro Center is the nation’s leading computer and electronic device big‑box retailer. Our technology superstore features an industry‑leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, energy & commitment describe life at Micro Center. We are passionate about customer service and developing long‑term customer relationships and we are looking for individuals who share these values. We are currently seeking a self‑motivated, results‑oriented
Retail Customer Service Supervisor (Front End Supervisor) . This role is essential to Micro Center’s core promise of caring for our associates and customers, a promise that has driven our success for more than 40 years. Major Responsibilities
Ensure operational policies and procedures are properly followed at the store level and that customer satisfaction standards are met within the department. Participate in front‑end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates regarding customer satisfaction and appropriate sales presentation to ensure desired operational results and metrics are achieved. Oversee the execution of ad set and visual merchandising standards within the department. Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss‑prevention best practices. Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are completed accurately and in a timely manner. Participate in open and close procedures. Serve as floor leader or manager‑in‑charge during the absence of store managers. Support store operations by maintaining loss‑prevention awareness and helping to prepare for physical inventory. Partner with senior management and/or Regional HR Manager when needed to ensure human‑resource issues are handled in accordance with guidelines. Perform other duties and tasks as assigned. Education & Experience
High school diploma or equivalent required with proficiency in Microsoft Office. Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising. Two or more years of experience in a big‑box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role. Professional appearance and demeanor with the ability to handle multiple customers and priorities at once. Ability to execute corporate initiatives and drive world‑class customer experiences. Physical requirements: lift up to 50 lbs., stand for prolonged periods of time. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays. Micro Center Offers
Flexible scheduled & excellent pay. Medical, dental, and vision benefits coverage for regular full‑time associates. Employee discount that includes a friends & family discount program. Tuition reimbursement & education discounts. Paid time off for regular associates. 401(k) plan with company match. Esteemed vendor & company job training. Career advancement opportunities. Growth Opportunities
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are the result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
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Micro Center is the nation’s leading computer and electronic device big‑box retailer. Our technology superstore features an industry‑leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, energy & commitment describe life at Micro Center. We are passionate about customer service and developing long‑term customer relationships and we are looking for individuals who share these values. We are currently seeking a self‑motivated, results‑oriented
Retail Customer Service Supervisor (Front End Supervisor) . This role is essential to Micro Center’s core promise of caring for our associates and customers, a promise that has driven our success for more than 40 years. Major Responsibilities
Ensure operational policies and procedures are properly followed at the store level and that customer satisfaction standards are met within the department. Participate in front‑end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates regarding customer satisfaction and appropriate sales presentation to ensure desired operational results and metrics are achieved. Oversee the execution of ad set and visual merchandising standards within the department. Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss‑prevention best practices. Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are completed accurately and in a timely manner. Participate in open and close procedures. Serve as floor leader or manager‑in‑charge during the absence of store managers. Support store operations by maintaining loss‑prevention awareness and helping to prepare for physical inventory. Partner with senior management and/or Regional HR Manager when needed to ensure human‑resource issues are handled in accordance with guidelines. Perform other duties and tasks as assigned. Education & Experience
High school diploma or equivalent required with proficiency in Microsoft Office. Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising. Two or more years of experience in a big‑box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role. Professional appearance and demeanor with the ability to handle multiple customers and priorities at once. Ability to execute corporate initiatives and drive world‑class customer experiences. Physical requirements: lift up to 50 lbs., stand for prolonged periods of time. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays. Micro Center Offers
Flexible scheduled & excellent pay. Medical, dental, and vision benefits coverage for regular full‑time associates. Employee discount that includes a friends & family discount program. Tuition reimbursement & education discounts. Paid time off for regular associates. 401(k) plan with company match. Esteemed vendor & company job training. Career advancement opportunities. Growth Opportunities
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are the result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
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