NXTPoint Logistics
Position Summary
The Quality Control manager is responsible for overall quality of our Driver Fleet. Position responsibilities include performing site visits for claims, as well as Independent Contractor job checks and site visits for Meet Trucks, and acting as the initial contact for all claims and interactions with insurance companies.
Essential Duties & Responsibilities
Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre-site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
Track and address delays in stops with Independent Contractors.
Complete deliveries and installs as needed.
Provide on-site assistance to Independent Contractors to complete large installs.
Ensure all escalated issues are resolved.
Other duties and tasks as assigned.
Education And Experience High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement. Four year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required. Minimum of two years’ experience in the transportation, logistics, customer service or related industry required, plus two years’ experience with appliance installation and delivery. Valid state driver’s license required.
Knowledge, Skills, And Abilities Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality, manages time effectively and consistently meets deadlines, works well in a team environment, demonstrates flexibility and patience, and represents the company professionally. Excellent organization, communication and problem‑solving skills, self‑motivation, and team leadership are essential. Ability to read, speak, and write English for clear communication and accurate paperwork. Proficiency operating standard office equipment and performing data entry and typing functions.
Physical Demands Work is primarily performed in a climate‑controlled environment, with occasional work in a non‑climate‑controlled warehouse or outside environment. Tasks involve sitting, walking, standing, bending, stooping, lifting and stacking items up to 30 pounds head height and 65 pounds chest height, and carrying them up to fifty feet. Occasional ladder, stairs, and ramp use, heavy‑labor tasks in various weather conditions, and repetitive hand motions when entering data are required. Clear speech and near‑field visual detail are also required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.
Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Essential Duties & Responsibilities
Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre-site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
Track and address delays in stops with Independent Contractors.
Complete deliveries and installs as needed.
Provide on-site assistance to Independent Contractors to complete large installs.
Ensure all escalated issues are resolved.
Other duties and tasks as assigned.
Education And Experience High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement. Four year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required. Minimum of two years’ experience in the transportation, logistics, customer service or related industry required, plus two years’ experience with appliance installation and delivery. Valid state driver’s license required.
Knowledge, Skills, And Abilities Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality, manages time effectively and consistently meets deadlines, works well in a team environment, demonstrates flexibility and patience, and represents the company professionally. Excellent organization, communication and problem‑solving skills, self‑motivation, and team leadership are essential. Ability to read, speak, and write English for clear communication and accurate paperwork. Proficiency operating standard office equipment and performing data entry and typing functions.
Physical Demands Work is primarily performed in a climate‑controlled environment, with occasional work in a non‑climate‑controlled warehouse or outside environment. Tasks involve sitting, walking, standing, bending, stooping, lifting and stacking items up to 30 pounds head height and 65 pounds chest height, and carrying them up to fifty feet. Occasional ladder, stairs, and ramp use, heavy‑labor tasks in various weather conditions, and repetitive hand motions when entering data are required. Clear speech and near‑field visual detail are also required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.
Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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