NXTPoint Logistics
Quality Control Manager - Final Mile
NXTPoint Logistics, Greensboro, North Carolina, us, 27497
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Quality Control Manager - Final Mile
role at
NXTPoint Logistics .
NXTPoint Logistics provides a complete range of end‑to‑end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market‑leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.
Position Summary The Quality Control manager is responsible for overall quality of our Driver Fleet. Position responsibilities include performing site visits for claims, as well as Independent Contractor job checks and site visits for Meet Trucks. Position will be initial contact for all claims and in dealing with insurance companies.
Essential Duties & Responsibilities
Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre‑site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive‑Behinds and Ride‑Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
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Quality Control Manager - Final Mile
role at
NXTPoint Logistics .
NXTPoint Logistics provides a complete range of end‑to‑end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market‑leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.
Position Summary The Quality Control manager is responsible for overall quality of our Driver Fleet. Position responsibilities include performing site visits for claims, as well as Independent Contractor job checks and site visits for Meet Trucks. Position will be initial contact for all claims and in dealing with insurance companies.
Essential Duties & Responsibilities
Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements to customers with damage.
Organize all repair plans and follow up to ensure completion.
Report any claims that exceed deductible to Claims Manager.
Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
Provide training to Independent Contractors on how to install new products properly.
Perform Service Orders as needed.
Do pre‑site visits for MEET Trucks.
Assess current contractors and teams and develop training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain good relations with sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive‑Behinds and Ride‑Alongs and fill out all necessary paperwork.
Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
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