Director, Mid-Market Customer Success | AI-Driven Growth

A leading software marketplace is seeking a Customer Success Director to lead a team and drive customer adoption of the platform. This role requires seasoned experience in B2B SaaS, with a focus on improving product utilization and retention. You will implement training to enhance team productivity and manage key metrics for success. Ideal candidates will have robust leadership skills and significant experience with large customer portfolios. This position is based in Chicago with hybrid work options. #J-18808-Ljbffr