Hustle Notice Biz
Customer Service Specialist
Hustle Notice Biz, Fayetteville, North Carolina, United States, 28305
Customer Service Specialist
Department:
Core Call Inc
Employment Type:
Full Time
Location:
Fayetteville, NC
Compensation:
$18.00 - $25.00 / hour
Description Job Title:
Customer Service Specialist
Location:
Fayetteville, NC
Job Type:
Full-Time
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, responsible for providing exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
Maintain up-to-date knowledge of products and services to effectively assist customers.
Document all customer interactions and transactions accurately in our CRM system.
Collaborate effectively with other teams to ensure a seamless customer experience.
Provide feedback on customer concerns and product performance to help improve our offerings.
Skills, Knowledge and Expertise
High school diploma or equivalent; a degree in a related field is a plus.
Proven experience in a customer service or support role.
Excellent communication skills, both verbal and written.
Strong problem‑solving abilities and the capacity to remain calm under pressure.
Familiarity with CRM software and Microsoft Office Suite.
Ability to work independently as well as part of a team.
Benefits
Opportunities for professional growth and career advancement.
Comprehensive training to support your role and skill development.
Collaborative and inclusive work environment.
Paid time off, including holidays and vacation days.
#J-18808-Ljbffr
Core Call Inc
Employment Type:
Full Time
Location:
Fayetteville, NC
Compensation:
$18.00 - $25.00 / hour
Description Job Title:
Customer Service Specialist
Location:
Fayetteville, NC
Job Type:
Full-Time
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, responsible for providing exceptional service and support. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
Maintain up-to-date knowledge of products and services to effectively assist customers.
Document all customer interactions and transactions accurately in our CRM system.
Collaborate effectively with other teams to ensure a seamless customer experience.
Provide feedback on customer concerns and product performance to help improve our offerings.
Skills, Knowledge and Expertise
High school diploma or equivalent; a degree in a related field is a plus.
Proven experience in a customer service or support role.
Excellent communication skills, both verbal and written.
Strong problem‑solving abilities and the capacity to remain calm under pressure.
Familiarity with CRM software and Microsoft Office Suite.
Ability to work independently as well as part of a team.
Benefits
Opportunities for professional growth and career advancement.
Comprehensive training to support your role and skill development.
Collaborative and inclusive work environment.
Paid time off, including holidays and vacation days.
#J-18808-Ljbffr