Resmed
Real-Time WFM Analyst: Contact Center Optimizer
Resmed, Peachtree Corners, Georgia, United States
A healthcare technology company is seeking a Real-Time Coordinator in Peachtree Corners, Georgia. This role involves monitoring contact center performance, managing scheduling changes, and ensuring optimal service levels. Candidates should have experience with Five9 and Verint systems, strong analytical skills, and excellent communication abilities. A comprehensive benefits package is offered, including medical insurance, paid time off, and tuition assistance. Join us to make a meaningful impact on patient management and operational efficiency.
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