Brightree
A leading healthcare technology provider is seeking a Real-Time Coordinator to oversee intraday performance in the contact center, ensuring optimal service levels. This role demands strong analytical skills, telephony platform expertise, and decision-making capabilities. Responsibilities include monitoring call volume, adjusting staffing plans, and generating performance reports. The ideal candidate will have at least 2 years of experience in workforce management and be proficient with tools like Five9. This position is full-time at our Peachtree Corners location.
#J-18808-Ljbffr