Reliable Automatic Sprinkler Co., Inc.
Bilingual Customer Service Representative
Reliable Automatic Sprinkler Co., Inc., Dallas, Texas, United States, 75215
Bilingual Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.
Application Deadline: 31 December 2025
Department: Customer Service
Location: Dallas, TX
Key Responsibilities
Responsible for communicating in Spanish with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment; maintains vigilance for any hazardous conditions or practices and reports unsafe conditions or practices to supervisor
Performs other duties as directed
Skills, Knowledge & Expertise
Must be Bilingual in English and Spanish
2+ years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Proficiency in communicating in Spanish (oral and written)
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
Job Benefits
Medical, Dental, Vision and FSA available 30 days following start date
401k with company match available after 90 days of employment
Company-provided Life Insurance provided 1st of the month after 90 days of employment
2 weeks of vacation after 6 months of employment
10 paid holidays – including your birthday!
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Wholesale Building Materials
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Department: Customer Service
Location: Dallas, TX
Key Responsibilities
Responsible for communicating in Spanish with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders, etc.
Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment; maintains vigilance for any hazardous conditions or practices and reports unsafe conditions or practices to supervisor
Performs other duties as directed
Skills, Knowledge & Expertise
Must be Bilingual in English and Spanish
2+ years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Proficiency in communicating in Spanish (oral and written)
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
Job Benefits
Medical, Dental, Vision and FSA available 30 days following start date
401k with company match available after 90 days of employment
Company-provided Life Insurance provided 1st of the month after 90 days of employment
2 weeks of vacation after 6 months of employment
10 paid holidays – including your birthday!
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Wholesale Building Materials
#J-18808-Ljbffr