Boar's Head Resort is hiring: Assistant Front Office Manager in Charlottesville

Overview

Boar's Head Resort is seeking a dedicated and enthusiastic Assistant Front Office Manager. The ideal candidate will assist in overseeing the front office operations, ensuring exceptional guest experiences, and maintaining high standards of service.

Responsibilities

• Assist the Front Office Manager in managing daily operations of the front desk and guest services.
• Supervise front office staff, providing training and support to ensure excellent service delivery.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Monitor and maintain the quality of service and guest satisfaction.
• Assist in managing reservations, check-ins, and check-outs efficiently.
• Collaborate with other departments to enhance the overall guest experience.
• Prepare reports on front office operations and guest feedback for management review.
• Ensure compliance with hotel policies and procedures.

Requirements

• Previous experience in a front office or guest services role, preferably in a hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about hospitality and committed to providing outstanding service, we encourage you to apply.