SENFENG LASER USA is hiring: Customer Service Manager in California

Company Overview

Senfeng Laser USA is a professional manufacturer specializing in metal processing equipment such as laser cutting, laser welding, laser cleaning, laser cladding, bending, automation, and machine tools. To meet the needs of our rapidly expanding business, we are hiring several positions including Field Service Technicians, Sales Managers. The company offers competitive compensation and benefits, and sponsorship for H1B and Green Card processing for eligible employees.

Base Pay Range

$100,000.00/yr - $150,000.00/yr

Responsibilities

• Oversee the full cycle of after-sales services in the USA and Canada region, including installation, maintenance, troubleshooting, and customer training.
• Establish standardized service processes and multilingual service manuals to improve efficiency.
• Manage and optimize regional service costs within budget.
• Team Building & Management
• Lead a bilingual technical service team, including recruitment, training, and performance management.
• Coordinate cross-cultural and cross-time-zone collaboration and report service performance to headquarters.
• Spare Parts & Supply Chain Management
• Manage regional spare parts inventory and ensure timely delivery.
• Maintain relationships with key accounts, collect feedback, and handle complaints.
• Collaborate with legal teams to mitigate compliance risks and manage emergencies.

Qualifications

• Must hold a valid U.S. work visa or Green Card.
• Bachelor’s degree or above in Mechanical Engineering, Electronic Engineering, International Trade, or a related field.
• 5+ years of after-sales experience in the laser equipment or heavy machinery industry, with at least 3 years in team management in the USA/Canada region.
• Familiar with laser equipment technology and common failures. Experience with leading laser companies (e.g., TRUMPF, Han's Laser) in the USA/Canada region is preferred.
• Fluent in English for business communication.
• Willing to travel frequently within the USA and Canada.

Seniority Level

Director

Employment Type

Full-time

Job Function

Customer Service

Industries

Metalworking Machinery Manufacturing

Benefits

Vision insurance, 401(k)

Contact

Direct message the job poster from SENFENG LASER USA