Global Pacific Support
CROWN AUTO REPAIR is seeking a dedicated and dynamic Auto Shop Service Manager to join our team. In this crucial role, you will be responsible for overseeing the daily operations of the auto shop, ensuring that all services are completed efficiently, accurately, and with the highest level of customer satisfaction. Your leadership skills and automotive knowledge will be essential in driving the success of the shop and fostering a positive workplace culture.
Responsibilities
Supervise and lead a team of technicians and service advisors to ensure quality workmanship and adherence to company standards
Manage workflow in the shop to optimize productivity and meet service deadlines
Ensure excellent customer service by addressing customer inquiries and resolving concerns promptly
Coordinate service appointments and maintain an organized scheduling system
Monitor inventory levels, ordering parts and supplies as necessary to ensure smooth operations
Prepare and analyze reports on shop performance, including productivity and customer satisfaction metrics
Conduct regular training sessions to develop staff skills and enhance team performance
Implement and uphold safety protocols and best practices within the shop
Promote a positive and respectful work environment, encouraging team collaboration
Requirements
Proven experience as an Auto Shop Service Manager or a similar role in the automotive industry
Strong understanding of automotive repair processes and service operations
Excellent leadership and team management skills
Outstanding customer service and communication abilities
Strong organizational and multitasking skills
Proficiency in using computer systems for shop management and record keeping
Analytical mindset with the ability to assess performance metrics and implement improvements
Attention to detail and commitment to delivering high‑quality service
Knowledge of safety regulations and compliance standards in the automotive field
Availability to work flexible hours, including weekends as needed
Benefits Competetive Salary, Remote Position, Schedule Flexibility
Seniority level Not Applicable
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
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Responsibilities
Supervise and lead a team of technicians and service advisors to ensure quality workmanship and adherence to company standards
Manage workflow in the shop to optimize productivity and meet service deadlines
Ensure excellent customer service by addressing customer inquiries and resolving concerns promptly
Coordinate service appointments and maintain an organized scheduling system
Monitor inventory levels, ordering parts and supplies as necessary to ensure smooth operations
Prepare and analyze reports on shop performance, including productivity and customer satisfaction metrics
Conduct regular training sessions to develop staff skills and enhance team performance
Implement and uphold safety protocols and best practices within the shop
Promote a positive and respectful work environment, encouraging team collaboration
Requirements
Proven experience as an Auto Shop Service Manager or a similar role in the automotive industry
Strong understanding of automotive repair processes and service operations
Excellent leadership and team management skills
Outstanding customer service and communication abilities
Strong organizational and multitasking skills
Proficiency in using computer systems for shop management and record keeping
Analytical mindset with the ability to assess performance metrics and implement improvements
Attention to detail and commitment to delivering high‑quality service
Knowledge of safety regulations and compliance standards in the automotive field
Availability to work flexible hours, including weekends as needed
Benefits Competetive Salary, Remote Position, Schedule Flexibility
Seniority level Not Applicable
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr