Lumen Resources
Responsibilities:
Serve as the go-to escalation point for advanced service requests.
Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms.
Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios.
Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI).
Mentor junior team members while keeping documentation and SOPs sharp and up-to-date.
Deliver remote and onsite support while upholding best practices in security and performance.
What Were Looking For: 6+ years of IT experience in a Support Engineer capacity Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms. Strong networking knowledge (switches, VLANs, VPNs, wireless). Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.). Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE
What Were Looking For: 6+ years of IT experience in a Support Engineer capacity Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms. Strong networking knowledge (switches, VLANs, VPNs, wireless). Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.). Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE