Dexian
Position: Network Desktop Support Engineer
Location: Tampa, FL (onsite 5 days a week)
Duration: Direct hire
Job Summary We are seeking a skilled
Network Desktop Support Engineer
to provide hands-on technical support with a strong focus on
network infrastructure, security, and hybrid on-prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on-premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge. Key Responsibilities Network & Infrastructure Support Configure, support, and troubleshoot
routers, switches, wireless access points, and network cabling Monitor and maintain
LAN, WAN, and WLAN
environments Administer and troubleshoot
VPN technologies
(site-to-site and remote access) Configure and support
firewalls
(rules, NAT, security policies, firmware updates) Diagnose and resolve network performance, latency, and connectivity issues Maintain network documentation, diagrams, and IP address management Desktop & End-User Support Provide
Level 2/3 desktop support
for Windows and macOS environments Troubleshoot hardware, software, OS, and peripheral issues Support Microsoft 365, email, collaboration tools, and endpoint security solutions Assist with workstation builds, imaging, patching, and lifecycle management Escalate and coordinate with vendors or internal teams when required On-Prem to Cloud & Hybrid Environment Support Support
hybrid infrastructure
integrating on-prem systems with cloud platforms (AWS, Azure, or GCP) Assist in
on-prem to cloud migration projects , including network connectivity, VPNs, and security considerations Support cloud networking components such as
VPC/VNETs, subnets, routing tables, and security groups Monitor and troubleshoot cloud connectivity and performance Security & Compliance Enforce network and endpoint security best practices Assist with vulnerability remediation and patch management Support MFA, secure remote access, and identity-based access controls Participate in incident response and root cause analysis Operational & Project Support Participate in network upgrades, refreshes, and expansion projects Perform routine maintenance, backups, and change management activities Create and maintain technical documentation and SOPs Provide after-hours or on-call support as required Required Qualifications 3+ years of experience in
IT support with strong networking responsibilities Solid hands-on experience with
routers, switches, firewalls, and VPNs Strong understanding of
TCP/IP, DNS, DHCP, VLANs, routing, and NAT Experience supporting
Windows and/or macOS desktop environments Familiarity with
hybrid on-prem and cloud networking Ability to troubleshoot complex issues across multiple technology layers Preferred Qualifications Experience with
Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar
network devices Exposure to
AWS, Azure, or GCP networking Knowledge of
SD-WAN
technologies Experience with
Active Directory, Azure AD, Intune, or similar identity platforms Networking or cloud certifications (e.g.,
CCNA, Network+, Azure/AWS Associate ) Soft Skills Strong problem-solving and analytical skills Excellent communication and customer service mindset Ability to manage multiple priorities in a fast-paced environment Strong documentation and organizational skills Team-oriented with the ability to work independently
Job Summary We are seeking a skilled
Network Desktop Support Engineer
to provide hands-on technical support with a strong focus on
network infrastructure, security, and hybrid on-prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on-premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge. Key Responsibilities Network & Infrastructure Support Configure, support, and troubleshoot
routers, switches, wireless access points, and network cabling Monitor and maintain
LAN, WAN, and WLAN
environments Administer and troubleshoot
VPN technologies
(site-to-site and remote access) Configure and support
firewalls
(rules, NAT, security policies, firmware updates) Diagnose and resolve network performance, latency, and connectivity issues Maintain network documentation, diagrams, and IP address management Desktop & End-User Support Provide
Level 2/3 desktop support
for Windows and macOS environments Troubleshoot hardware, software, OS, and peripheral issues Support Microsoft 365, email, collaboration tools, and endpoint security solutions Assist with workstation builds, imaging, patching, and lifecycle management Escalate and coordinate with vendors or internal teams when required On-Prem to Cloud & Hybrid Environment Support Support
hybrid infrastructure
integrating on-prem systems with cloud platforms (AWS, Azure, or GCP) Assist in
on-prem to cloud migration projects , including network connectivity, VPNs, and security considerations Support cloud networking components such as
VPC/VNETs, subnets, routing tables, and security groups Monitor and troubleshoot cloud connectivity and performance Security & Compliance Enforce network and endpoint security best practices Assist with vulnerability remediation and patch management Support MFA, secure remote access, and identity-based access controls Participate in incident response and root cause analysis Operational & Project Support Participate in network upgrades, refreshes, and expansion projects Perform routine maintenance, backups, and change management activities Create and maintain technical documentation and SOPs Provide after-hours or on-call support as required Required Qualifications 3+ years of experience in
IT support with strong networking responsibilities Solid hands-on experience with
routers, switches, firewalls, and VPNs Strong understanding of
TCP/IP, DNS, DHCP, VLANs, routing, and NAT Experience supporting
Windows and/or macOS desktop environments Familiarity with
hybrid on-prem and cloud networking Ability to troubleshoot complex issues across multiple technology layers Preferred Qualifications Experience with
Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar
network devices Exposure to
AWS, Azure, or GCP networking Knowledge of
SD-WAN
technologies Experience with
Active Directory, Azure AD, Intune, or similar identity platforms Networking or cloud certifications (e.g.,
CCNA, Network+, Azure/AWS Associate ) Soft Skills Strong problem-solving and analytical skills Excellent communication and customer service mindset Ability to manage multiple priorities in a fast-paced environment Strong documentation and organizational skills Team-oriented with the ability to work independently