Bowman Williams
Technical Account Manager (MSP) (Lakewood)
Bowman Williams, Lakewood, New Jersey, United States, 08701
A growing Managed Services Provider is seeking a Technical Account Manager to keep client environments stable, secure, standardized, and aligned to best practices. This is a TruMethods-style proactive role focused on preventing issues before they occur, not reacting to tickets. You will perform structured technical reviews, identify risks, maintain documentation, and ensure client networks remain reliable and predictable
This role is ideal for someone with MSP experience who enjoys process, documentation, standards, and improving environments instead of living in the help desk queue. Partial WFH is available one day per week.
What You Will Do Perform recurring onsite and remote Technical Alignment visits using the TruMethods proactive model Review server, network, cloud, and security configurations for compliance with internal standards Identify risks, misconfigurations, and gaps; document findings and share with vCIO/TAM for roadmap planning Validate backups, security tools, monitoring, patching status, and core infrastructure health Maintain asset records, diagrams, and documentation in PSA/RMM tools Recommend improvements that enhance stability, security, and performance Support light project work such as server refreshes and Microsoft 365 enhancements Build strong client relationships through clear communication and trusted-advisor presence
What You Bring Two or more years of MSP experience in a systems or network support role Understanding of Microsoft 365, Azure Entra ID, Windows Server, AD, DNS, DHCP, and Group Policy Experience supporting firewalls, switches, wireless, and core network infrastructure Familiarity with RMM/PSA tools such as ConnectWise, Autotask, IT Glue, or Hudu A process-driven and detail-oriented mindset focused on consistency and standards Excellent communication, organization, and documentation skills
Compensation $80,000 to $90,000 depending on experience
Benefits Comprehensive health, dental, and vision coverage 401(k) with three percent match after ninety days Twelve PTO days plus thirteen paid holidays Partial WFH one day per week Growth-focused MSP culture with long-term advancement
This role is ideal for someone with MSP experience who enjoys process, documentation, standards, and improving environments instead of living in the help desk queue. Partial WFH is available one day per week.
What You Will Do Perform recurring onsite and remote Technical Alignment visits using the TruMethods proactive model Review server, network, cloud, and security configurations for compliance with internal standards Identify risks, misconfigurations, and gaps; document findings and share with vCIO/TAM for roadmap planning Validate backups, security tools, monitoring, patching status, and core infrastructure health Maintain asset records, diagrams, and documentation in PSA/RMM tools Recommend improvements that enhance stability, security, and performance Support light project work such as server refreshes and Microsoft 365 enhancements Build strong client relationships through clear communication and trusted-advisor presence
What You Bring Two or more years of MSP experience in a systems or network support role Understanding of Microsoft 365, Azure Entra ID, Windows Server, AD, DNS, DHCP, and Group Policy Experience supporting firewalls, switches, wireless, and core network infrastructure Familiarity with RMM/PSA tools such as ConnectWise, Autotask, IT Glue, or Hudu A process-driven and detail-oriented mindset focused on consistency and standards Excellent communication, organization, and documentation skills
Compensation $80,000 to $90,000 depending on experience
Benefits Comprehensive health, dental, and vision coverage 401(k) with three percent match after ninety days Twelve PTO days plus thirteen paid holidays Partial WFH one day per week Growth-focused MSP culture with long-term advancement