Bowman Williams
Senior Systems Engineer (MSP) Tier 3 Support (Schaumburg)
Bowman Williams, Schaumburg, Illinois, United States, 60159
Senior Systems Engineer (MSP)
Tier 3 Support A fast-growing MSP in the northwest suburbs is looking for a Senior Systems Engineer to join their team. This group blends the flexibility of a local MSP with the backing of a nationwide network, supporting a wide range of clients and delivering modern, high-quality IT solutions. If you love solving complex issues, working directly with clients, and being part of a collaborative, people-first culture, this is a great fit.
Work Schedule: First 90 days: 5 days onsite (Palatine) After onboarding: Hybrid (23 WFH)
Responsibilities Act as a senior escalation point Provide remote + onsite support across servers, networks, desktops, and cloud Administer Azure, Microsoft 365, AD, DNS, DHCP Support onboarding, provisioning, and device configuration Diagnose network/server/desktop issues across varied client environments Use Kaseya RMM + Autotask PSA for ticketing, monitoring, documentation Install/configure hardware & software; perform hands-on support when needed Recommend improvements to client environments and internal processes
Requirements 35+ years MSP experience (REQUIRED) Strong communication and customer-facing skills Expertise in Azure, Microsoft 365, Windows Server, Active Directory Solid networking fundamentals (DNS, DHCP, VLANs, firewalls) Experience with RMM/PSA tools preferred Windows/macOS support experience Valid driver's license + reliable transportation
Benefits $70,000- $90,000 base +
$500 monthly bonus Health, dental, vision Mileage reimbursement Hybrid work schedule Supportive culture with real growth opportunities Ongoing training & development
Tier 3 Support A fast-growing MSP in the northwest suburbs is looking for a Senior Systems Engineer to join their team. This group blends the flexibility of a local MSP with the backing of a nationwide network, supporting a wide range of clients and delivering modern, high-quality IT solutions. If you love solving complex issues, working directly with clients, and being part of a collaborative, people-first culture, this is a great fit.
Work Schedule: First 90 days: 5 days onsite (Palatine) After onboarding: Hybrid (23 WFH)
Responsibilities Act as a senior escalation point Provide remote + onsite support across servers, networks, desktops, and cloud Administer Azure, Microsoft 365, AD, DNS, DHCP Support onboarding, provisioning, and device configuration Diagnose network/server/desktop issues across varied client environments Use Kaseya RMM + Autotask PSA for ticketing, monitoring, documentation Install/configure hardware & software; perform hands-on support when needed Recommend improvements to client environments and internal processes
Requirements 35+ years MSP experience (REQUIRED) Strong communication and customer-facing skills Expertise in Azure, Microsoft 365, Windows Server, Active Directory Solid networking fundamentals (DNS, DHCP, VLANs, firewalls) Experience with RMM/PSA tools preferred Windows/macOS support experience Valid driver's license + reliable transportation
Benefits $70,000- $90,000 base +
$500 monthly bonus Health, dental, vision Mileage reimbursement Hybrid work schedule Supportive culture with real growth opportunities Ongoing training & development