Vortalsoft Inc
Responsibilities:
Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.
Support integration with security & compliance solutions.
Managing O365 licenses, costs with regular reporting.
Ensuring safety & security of the data & O365 infrastructure.
Supporting the escalated requests, major incident management, RCA & RCCA.
Identifying & implementing continuous improvement & automation opportunities.
Mentor other resources & analyzing the incident trends and coming up with solutions.
Maintaining design & configuration documentation up to date.
Maintain high end user experience.
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