Hilton Worldwide, Inc.
Guest Service Agent - Homewood Suites San Francisco Airport N
Hilton Worldwide, Inc., San Francisco, California, United States, 94199
Job Description
Job Number: HOT0C56L
Work Locations Homewood Suites San Francisco Airport N - 2000 Shoreline Court, Brisbane, 94005
Responsibilities A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Greet guests and complete the registration process including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out including ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications While Hilton values many attributes, we look for demonstration of the following:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – being a leader in the industry and in communities.
Teamwork – working well with others.
Ownership – taking responsibility for actions and decisions.
Now – operating with urgency and discipline.
Quality, Productivity, Customer Focus.
What it’s like working for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all!
Schedule Full‑time
Brand Homewood Suites by Hilton
Job Category Guest Services, Operations, and Front Office
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Job Number: HOT0C56L
Work Locations Homewood Suites San Francisco Airport N - 2000 Shoreline Court, Brisbane, 94005
Responsibilities A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Greet guests and complete the registration process including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check‑out including ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications While Hilton values many attributes, we look for demonstration of the following:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – being a leader in the industry and in communities.
Teamwork – working well with others.
Ownership – taking responsibility for actions and decisions.
Now – operating with urgency and discipline.
Quality, Productivity, Customer Focus.
What it’s like working for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all!
Schedule Full‑time
Brand Homewood Suites by Hilton
Job Category Guest Services, Operations, and Front Office
#J-18808-Ljbffr