North Carolina
Director of Quality Improvement ~ Caswell Developmental Center
North Carolina, Lenoir, North Carolina, United States, 28645
**Agency**Dept of Health and Human Services**Division**Caswell Developmental Center**Job Classification Title**Quality Assurance/Standards Supervisor (NS)**Position Number**60052547**Grade**NC19The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**The Director of Quality Improvement oversees and manages the Quality Improvement Department, advising the facility on potential risks and supporting the supervision of the video surveillance program. This role also serves as the System Administrator for the event-reporting patient safety database, maintaining regular communication with DSOHF regarding system updates and safety events.
Key responsibilities include monitoring regulatory compliance and implementing standards based on ICF/IID interpretive guidance. The Director assists with recertification surveys, health and sanitation inspections, and other regulatory reviews, including developing plans of correction and recommending strategies to mitigate or reduce risks. Additional duties involve monitoring and interpreting Electronic Health Record (EHR) data, conducting New Employee Orientation training, and serving on various assigned committees.
This Director of Quality Improvement position's working hours are Monday - Friday from 8:00am-5:00pm.**Knowledge Skills and Abilities/Management Preferences****Salary Range: $64,621.00 – $113,088.00***Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge, Skills, and Abilities (KSAs* )/*Management Preferences are not required. Applicants who possess the following skills are preferred:** Possess a strong knowledge of State and Federal regulations, statutes, and standards governing the operation and accreditation of ICF/IID facilities, along with the ability to assess risks using Risk Management principles and tools.* Demonstrate strong analytical skills for reviewing data and investigatory information, supported by effective deductive and inductive reasoning abilities.* Exhibit solid problem-solving skills and the capacity to apply sound judgment in complex situations.* Maintain professionalism and diplomacy in all interactions, recognizing their importance in effective communication and collaboration.* **Management Preference:**Work experience in a Quality Improvement Program for an ICF/IID residential facility, Knowledge of ICF/IID regulatory standards, Experience with Patient Safety Organization, North Carolina Quality Center, PSO Data base, RL 6 Event Reporting System and experience with conducting a Root Cause Analysis (RCA) to complete investigation. Experience with Electronic Health Record (EHR). Ability to complete comprehensive reports through use of computer programs such as Word, Excel, and ability to create PowerPoint Presentations.## Department: Quality Improvement## Work Hours: Monday - Friday from 8:00am to 5:00pm## ****About**** ****Caswell Developmental Center:****Caswell Developmental Center, serving as North Carolina's Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the facility.We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.
Please click on the following link——to experience how Caring is Contagious at Caswell Developmental Center.## **Supplemental Contact Information:**DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.*Application Process*
**Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59pm prior to the closing date.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.
Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at .*Veteran’s and National Guard Preference** Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.* Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.*ADA Accommodations*Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.
If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Applicants will be communicated via email only for updates on the status of their application. If there are any questions about #J-18808-Ljbffr
Key responsibilities include monitoring regulatory compliance and implementing standards based on ICF/IID interpretive guidance. The Director assists with recertification surveys, health and sanitation inspections, and other regulatory reviews, including developing plans of correction and recommending strategies to mitigate or reduce risks. Additional duties involve monitoring and interpreting Electronic Health Record (EHR) data, conducting New Employee Orientation training, and serving on various assigned committees.
This Director of Quality Improvement position's working hours are Monday - Friday from 8:00am-5:00pm.**Knowledge Skills and Abilities/Management Preferences****Salary Range: $64,621.00 – $113,088.00***Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge, Skills, and Abilities (KSAs* )/*Management Preferences are not required. Applicants who possess the following skills are preferred:** Possess a strong knowledge of State and Federal regulations, statutes, and standards governing the operation and accreditation of ICF/IID facilities, along with the ability to assess risks using Risk Management principles and tools.* Demonstrate strong analytical skills for reviewing data and investigatory information, supported by effective deductive and inductive reasoning abilities.* Exhibit solid problem-solving skills and the capacity to apply sound judgment in complex situations.* Maintain professionalism and diplomacy in all interactions, recognizing their importance in effective communication and collaboration.* **Management Preference:**Work experience in a Quality Improvement Program for an ICF/IID residential facility, Knowledge of ICF/IID regulatory standards, Experience with Patient Safety Organization, North Carolina Quality Center, PSO Data base, RL 6 Event Reporting System and experience with conducting a Root Cause Analysis (RCA) to complete investigation. Experience with Electronic Health Record (EHR). Ability to complete comprehensive reports through use of computer programs such as Word, Excel, and ability to create PowerPoint Presentations.## Department: Quality Improvement## Work Hours: Monday - Friday from 8:00am to 5:00pm## ****About**** ****Caswell Developmental Center:****Caswell Developmental Center, serving as North Carolina's Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the facility.We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.
Please click on the following link——to experience how Caring is Contagious at Caswell Developmental Center.## **Supplemental Contact Information:**DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.*Application Process*
**Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59pm prior to the closing date.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.
Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at .*Veteran’s and National Guard Preference** Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.* Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.*ADA Accommodations*Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.
If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Applicants will be communicated via email only for updates on the status of their application. If there are any questions about #J-18808-Ljbffr