Program Manager - Contact Center Strategy & Ops

A consulting firm is seeking a motivated Program Manager - Contact Center to oversee programs, manage budgets, and lead teams in Washington, DC. The ideal candidate will possess FMCSA experience, strong leadership, and problem-solving skills. Responsibilities include developing strategies, financial oversight, monitoring KPIs, and ensuring client satisfaction. This is a full-time mid-senior level role that requires effective communication and collaboration across teams. #J-18808-Ljbffr