JPMorganChase
Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience
JPMorganChase, Columbus, Ohio, United States, 43224
Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience
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Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience
role at
JPMorganChase
Job Description Are you passionate about driving responsible AI innovation in a dynamic, people‑focused environment? Join us to lead a new Center of Excellence dedicated to testing and monitoring AI solutions that support HR and Employee Experience. You will have the opportunity to shape the future of AI governance, collaborate with cross‑functional teams, and make a meaningful impact on how we support our employees. This is your chance to champion ethical AI practices and deliver enterprise‑grade solutions.
Job Responsibilities
Establish and lead the AI Testing & Monitoring Center of Excellence for HR and Employee Experience, setting its mission, strategy, and success metrics.
Serve as the accountable owner for model quality assurance and ethical compliance across all HR and Employee Experience AI use cases.
Align testing standards with firmwide AI risk management and governance frameworks.
Design and operationalize a dual‑lane testing model for generative and statistical/ML AI solutions.
Implement continuous monitoring pipelines and dashboards to detect model drift, data quality issues, and policy violations.
Define and maintain standard metrics, SLAs, and certification thresholds for production readiness and operational health.
Act as the primary executive interface for external vendors, overseeing vendor performance, budget, and contract management.
Ensure vendor alignment with security, privacy, and regulatory standards, and drive innovation through automated testing, synthetic data, and bias mitigation techniques.
Partner with HR and Employee Experience product teams to embed testing checkpoints throughout the AI development lifecycle.
Collaborate with Compliance, Legal, Model Risk, and Operational Risk teams to ensure traceability, auditability, and regulatory adherence.
Deliver regular executive dashboards and readouts to HR leadership and governance committees, and champion a culture of responsible AI by educating stakeholders on best practices and ethical principles.
Required Qualifications, Capabilities, And Skills
Minimum 10 years of experience in AI/ML governance, data science, or AI product leadership, with at least 5 years in a regulated enterprise environment and an advanced degree in Data Science, Statistics, Computer Science, or a related discipline.
Proven experience building or managing model testing or validation functions, ideally within financial services, technology, or consulting.
Deep understanding of generative AI and large language model evaluation techniques, including prompt variance testing, bias audits, hallucination metrics, and guardrail evaluation.
Strong grounding in statistical and predictive model validation, including drift analytics, bias detection, and performance monitoring.
Exceptional cross‑functional influence and vendor management skills.
Demonstrated ability to translate technical risk concepts into business and ethical language for senior executives.
Preferred Qualifications, Capabilities, And Skills
Experience with automated testing, synthetic data generation, and AI judging techniques.
Familiarity with enterprise MLOps, data lineage, and cataloging systems.
Strong understanding of HR and Employee Experience processes and technologies.
Experience working with global teams and managing complex stakeholder relationships.
Excellent communication and presentation skills.
Track record of driving innovation in AI governance and risk management.
Professional certifications in AI, data science, or risk management.
About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Executive Director, Head of AI Testing and Monitoring – HR & Employee Experience
role at
JPMorganChase
Job Description Are you passionate about driving responsible AI innovation in a dynamic, people‑focused environment? Join us to lead a new Center of Excellence dedicated to testing and monitoring AI solutions that support HR and Employee Experience. You will have the opportunity to shape the future of AI governance, collaborate with cross‑functional teams, and make a meaningful impact on how we support our employees. This is your chance to champion ethical AI practices and deliver enterprise‑grade solutions.
Job Responsibilities
Establish and lead the AI Testing & Monitoring Center of Excellence for HR and Employee Experience, setting its mission, strategy, and success metrics.
Serve as the accountable owner for model quality assurance and ethical compliance across all HR and Employee Experience AI use cases.
Align testing standards with firmwide AI risk management and governance frameworks.
Design and operationalize a dual‑lane testing model for generative and statistical/ML AI solutions.
Implement continuous monitoring pipelines and dashboards to detect model drift, data quality issues, and policy violations.
Define and maintain standard metrics, SLAs, and certification thresholds for production readiness and operational health.
Act as the primary executive interface for external vendors, overseeing vendor performance, budget, and contract management.
Ensure vendor alignment with security, privacy, and regulatory standards, and drive innovation through automated testing, synthetic data, and bias mitigation techniques.
Partner with HR and Employee Experience product teams to embed testing checkpoints throughout the AI development lifecycle.
Collaborate with Compliance, Legal, Model Risk, and Operational Risk teams to ensure traceability, auditability, and regulatory adherence.
Deliver regular executive dashboards and readouts to HR leadership and governance committees, and champion a culture of responsible AI by educating stakeholders on best practices and ethical principles.
Required Qualifications, Capabilities, And Skills
Minimum 10 years of experience in AI/ML governance, data science, or AI product leadership, with at least 5 years in a regulated enterprise environment and an advanced degree in Data Science, Statistics, Computer Science, or a related discipline.
Proven experience building or managing model testing or validation functions, ideally within financial services, technology, or consulting.
Deep understanding of generative AI and large language model evaluation techniques, including prompt variance testing, bias audits, hallucination metrics, and guardrail evaluation.
Strong grounding in statistical and predictive model validation, including drift analytics, bias detection, and performance monitoring.
Exceptional cross‑functional influence and vendor management skills.
Demonstrated ability to translate technical risk concepts into business and ethical language for senior executives.
Preferred Qualifications, Capabilities, And Skills
Experience with automated testing, synthetic data generation, and AI judging techniques.
Familiarity with enterprise MLOps, data lineage, and cataloging systems.
Strong understanding of HR and Employee Experience processes and technologies.
Experience working with global teams and managing complex stakeholder relationships.
Excellent communication and presentation skills.
Track record of driving innovation in AI governance and risk management.
Professional certifications in AI, data science, or risk management.
About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Referrals increase your chances of interviewing at JPMorganChase by 2x
Get notified about new Head of Artificial Intelligence jobs in Columbus, OH.
#J-18808-Ljbffr