Barnes & Noble College
Harvard Business School Coop Massachusetts - Supervisor- Store Operations (Part-
Barnes & Noble College, Boston, Massachusetts, us, 02298
Harvard Business School Coop Massachusetts - Supervisor- Store Operations (Part-time)
Join to apply for the
Harvard Business School Coop Massachusetts - Supervisor- Store Operations (Part-time)
role at
Barnes & Noble College .
Overview Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers—including students, faculty, administration, alumni, and the general public—to provide outstanding customer service selling or renting books, general merchandise, and an array of products and services for an academic community—all while being part of a company consistently rated as a great place to work.
Responsibilities
Work varying or set schedules on a weekly basis year-round as a part-time Operations Supervisor.
Assist the management team and provide oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service.
Coach and model Wow customer service on the sales floor.
Train and oversee daily work activity of team members in one or more departments or specified operational functions.
Maintain knowledge about department and store operations; enforce loss prevention procedures; ensure area of responsibility is maintained, properly merchandised and store is operationally sound.
Expectations
Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalating problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager‑on‑Duty in the absence of the manager or at offsite textbook warehouse.
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Part‑time positions require availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Massachusetts Pay Transparency Information Pay: Part‑time Supervisor‑Store Operations pay range $17.00/hour.
Benefits
Daily Pay earned wage access available to all store employees.
Employee Discount.
Paid sick time (accrued based on time worked).
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
Commuter Benefits.
Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.
COVID‑19 Considerations Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
2+ years’ experience in a retail setting preferred.
High school diploma/GED preferred.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Education and Training
Industries Retail
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Harvard Business School Coop Massachusetts - Supervisor- Store Operations (Part-time)
role at
Barnes & Noble College .
Overview Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers—including students, faculty, administration, alumni, and the general public—to provide outstanding customer service selling or renting books, general merchandise, and an array of products and services for an academic community—all while being part of a company consistently rated as a great place to work.
Responsibilities
Work varying or set schedules on a weekly basis year-round as a part-time Operations Supervisor.
Assist the management team and provide oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service.
Coach and model Wow customer service on the sales floor.
Train and oversee daily work activity of team members in one or more departments or specified operational functions.
Maintain knowledge about department and store operations; enforce loss prevention procedures; ensure area of responsibility is maintained, properly merchandised and store is operationally sound.
Expectations
Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalating problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager‑on‑Duty in the absence of the manager or at offsite textbook warehouse.
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Part‑time positions require availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Massachusetts Pay Transparency Information Pay: Part‑time Supervisor‑Store Operations pay range $17.00/hour.
Benefits
Daily Pay earned wage access available to all store employees.
Employee Discount.
Paid sick time (accrued based on time worked).
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
Commuter Benefits.
Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.
COVID‑19 Considerations Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
2+ years’ experience in a retail setting preferred.
High school diploma/GED preferred.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Education and Training
Industries Retail
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