TechProjects
Kronos/UKG Workforce Management Support Specialist
TechProjects, New York, New York, us, 10261
Welcome to TechProjects! We specialize in IT‑System integration for public sector clients in New York, offering top‑notch career opportunities for technology professionals.
Job Summary We are seeking a highly skilled and motivated
Kronos Workforce Management (WFM) Support Specialist
to join our global support team. This is an onsite role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support.
Create and maintain clear support documentation and knowledge base articles.
Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications
7 to 10+ years of experience
supporting Kronos/UKG Workforce Management systems.
Strong hands‑on experience in
Timekeeping ,
Scheduling ,
Accruals ,
Workforce Integration Manager (WIM) .
Proven expertise in
troubleshooting ,
root cause analysis , and resolving escalated technical issues.
Familiarity with
Kronos application architecture, job scheduler, and logs .
Experience with
interface monitoring ,
data flow , and
integration troubleshooting .
Solid understanding of
business processes in HR and Payroll .
Excellent communication skills
– both written and verbal – to work effectively across remote teams.
Comfortable working in a fast‑paced, high‑availability support environment.
Ability to work independently with minimal supervision in a fully remote setting.
Preferred Qualifications
Experience with
UKG Dimensions
or transition/migration projects from Kronos WFC.
Knowledge of
SQL ,
API integrations , or
reporting tools
(e.g., Cognos, Power BI).
ITIL certification or experience working in ITSM frameworks.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Analyst and Information Technology
Industries
IT System Custom Software Development
Software Development
Financial Services
#J-18808-Ljbffr
Job Summary We are seeking a highly skilled and motivated
Kronos Workforce Management (WFM) Support Specialist
to join our global support team. This is an onsite role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support.
Create and maintain clear support documentation and knowledge base articles.
Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications
7 to 10+ years of experience
supporting Kronos/UKG Workforce Management systems.
Strong hands‑on experience in
Timekeeping ,
Scheduling ,
Accruals ,
Workforce Integration Manager (WIM) .
Proven expertise in
troubleshooting ,
root cause analysis , and resolving escalated technical issues.
Familiarity with
Kronos application architecture, job scheduler, and logs .
Experience with
interface monitoring ,
data flow , and
integration troubleshooting .
Solid understanding of
business processes in HR and Payroll .
Excellent communication skills
– both written and verbal – to work effectively across remote teams.
Comfortable working in a fast‑paced, high‑availability support environment.
Ability to work independently with minimal supervision in a fully remote setting.
Preferred Qualifications
Experience with
UKG Dimensions
or transition/migration projects from Kronos WFC.
Knowledge of
SQL ,
API integrations , or
reporting tools
(e.g., Cognos, Power BI).
ITIL certification or experience working in ITSM frameworks.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Analyst and Information Technology
Industries
IT System Custom Software Development
Software Development
Financial Services
#J-18808-Ljbffr