Think Academy International
Learning Campus Assistant (Think Academy Silicon Valley) Los Altos
Think Academy International, San Jose, California, United States, 95199
Learning Campus Manager (Think Academy Silicon Valley)
Position title:
Center Manager
Employment Type:
Full‑Time / On‑site
Compensation:
$25–$30/hr + Performance Bonus (Target Annual: $50K–$90K)
About the Role
We are seeking a results‑driven and customer‑focused
Center Manager
to lead our Los Altos learning center. This role combines
sales conversion, customer experience, and daily campus operations
– ideal for someone who thrives in a people‑oriented environment and is passionate about education.
The Center Manager will be responsible for
customer experience (NPS + satisfaction) and new student enrollment (sales + conversion rate) . You will oversee daily center activities and ensure every family enjoys an exceptional experience from their first visit to long‑term enrollment and current student campus experience.
Key Responsibilities Students & Parents Experience (NPS & Satisfaction)
Deliver outstanding in‑person service to families and students; ensure a welcoming, professional, and caring environment.
Handle escalations with empathy and a problem‑solving mindset, ensuring parent satisfaction and retention.
Collect and analyze customer feedback (NPS) to continuously improve the center experience.
Build community trust through consistent communication and service excellence.
Lead math evaluations and family tours for new families.
Manage and analyze conversion data—optimize follow‑up, sales funnel, and walk‑in experience.
Achieve center‑level monthly and quarterly enrollment targets.
Collaborate with academic and marketing teams to drive campaigns and improve lead quality.
Center Operations & Team Coordination
Manage day‑to‑day operations: scheduling, classroom setup, staff coordination, and facility readiness.
Support teachers and operations teams to ensure smooth class delivery.
Maintain compliance with safety, cleanliness, and operational standards.
Report key operational and performance metrics to the regional leadership team.
Qualifications
Bachelor’s degree or equivalent experience in business, operations, or education.
1–3 years of experience in
store operations, customer service, sales, or education management .
Proven ability to drive results and manage people in a fast‑paced, service‑oriented setting.
Excellent communication and interpersonal skills; bilingual in
English + Mandarin
strongly preferred.
Highly organized, execution‑oriented, and proactive problem solver.
Available to work
weekends and evenings
during program hours.
What We Offer
Performance‑based bonuses tied to
conversion rate and customer satisfaction (NPS) .
A visible leadership role in one of the Bay Area’s fastest‑growing education brands.
Growth pathway toward
Regional Center Director or Operations Manager .
A collaborative, mission‑driven culture that values results, care, and impact.
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Center Manager
Employment Type:
Full‑Time / On‑site
Compensation:
$25–$30/hr + Performance Bonus (Target Annual: $50K–$90K)
About the Role
We are seeking a results‑driven and customer‑focused
Center Manager
to lead our Los Altos learning center. This role combines
sales conversion, customer experience, and daily campus operations
– ideal for someone who thrives in a people‑oriented environment and is passionate about education.
The Center Manager will be responsible for
customer experience (NPS + satisfaction) and new student enrollment (sales + conversion rate) . You will oversee daily center activities and ensure every family enjoys an exceptional experience from their first visit to long‑term enrollment and current student campus experience.
Key Responsibilities Students & Parents Experience (NPS & Satisfaction)
Deliver outstanding in‑person service to families and students; ensure a welcoming, professional, and caring environment.
Handle escalations with empathy and a problem‑solving mindset, ensuring parent satisfaction and retention.
Collect and analyze customer feedback (NPS) to continuously improve the center experience.
Build community trust through consistent communication and service excellence.
Lead math evaluations and family tours for new families.
Manage and analyze conversion data—optimize follow‑up, sales funnel, and walk‑in experience.
Achieve center‑level monthly and quarterly enrollment targets.
Collaborate with academic and marketing teams to drive campaigns and improve lead quality.
Center Operations & Team Coordination
Manage day‑to‑day operations: scheduling, classroom setup, staff coordination, and facility readiness.
Support teachers and operations teams to ensure smooth class delivery.
Maintain compliance with safety, cleanliness, and operational standards.
Report key operational and performance metrics to the regional leadership team.
Qualifications
Bachelor’s degree or equivalent experience in business, operations, or education.
1–3 years of experience in
store operations, customer service, sales, or education management .
Proven ability to drive results and manage people in a fast‑paced, service‑oriented setting.
Excellent communication and interpersonal skills; bilingual in
English + Mandarin
strongly preferred.
Highly organized, execution‑oriented, and proactive problem solver.
Available to work
weekends and evenings
during program hours.
What We Offer
Performance‑based bonuses tied to
conversion rate and customer satisfaction (NPS) .
A visible leadership role in one of the Bay Area’s fastest‑growing education brands.
Growth pathway toward
Regional Center Director or Operations Manager .
A collaborative, mission‑driven culture that values results, care, and impact.
#J-18808-Ljbffr