Boston Medical Center (BMC)
Team Leader Dermatology
Boston Medical Center (BMC) is more than a hospital. It is a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community‑based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety‑net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030, a long‑term goal to make Boston the healthiest urban population in the world.
Position Summary Under general supervision from the Operations Manager, the Team Lead is responsible for the optimal functioning of the Dermatology Department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources. The role facilitates patient flow through the clinic, coaches assigned staff and provides support to the Manager and the Department in day‑to‑day operations, registration, admitting, precertification, staffing, scheduling and various productivity reports. The Team Lead provides leadership in compliance with governmental, accreditation and clinic regulations and policies.
Essential Responsibilities / Duties
Maintains efficient patient flow from check‑in to discharge in clinic.
Assists in overall monitoring of patient flow and monitors patient wait time.
Obtains and reviews patient charts for instructions in order to implement patient’s course of care.
Ensures that reminder calls, no‑show rescheduling and late‑cancel rescheduling are completed.
Ensures clinical data, ancillary studies and referrals are in order for patient appointments.
Establishes and maintains efficient communications between front desk and clinical personnel.
Functions as a coach to administrative support staff on technical, operational and policy issues.
Communicates information, promotes excellence, quality care and cooperation among team members.
Manages workflow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department standards and regulations.
Partners with Operations Manager and physician leadership on the development and implementation of new clinical workflows.
Distributes workload fairly to meet departmental goals and ensure proper patient flow.
Assists manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc.
Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed.
Ensures facility meets regulatory standards, as outlined by the hospital and Department of Public Health.
Responds to patient inquiries, consulting with providers as needed.
Coordinates Interpreter Services to minimize interpreters’ time spent in clinic.
Assists in onboarding new hires and temporary staff when necessary.
Performs the duties of the administrative support staff within the department as needed.
Works on daily basis with denials via REQ’s, TES edits, registration, billing and follow‑up data, credit reconciliations, and audits of outside billing vendors.
Schedules appointments and surgical cases and obtains and updates registration information, including demographic, insurance and referral source.
Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others.
Assists referral source, subspecialist and patient with referral authorization.
Prepares and reviews automated registration and appointment scheduling reports on billing edits, registration quality, patient no‑shows, etc.; provides feedback to manager regarding corrective actions required.
Monitors daily and weekly reports, including phone line statistics, clinic fill rates, and OR block time utilization statistics; reports on those metrics regularly and motivates team to work toward improvement.
Leads coverage of clinic phone lines and organizes coverage during lunch and peak hours.
Education & Experience
Associate’s degree in Business or related field (or equivalent combination of formal education and experience).
At least three years of relevant work experience with at least one year in healthcare, customer service, managed care or medical insurance.
Knowledge and Skills
Ability to mentor, guide and motivate direct reports.
Excellent organizational skills to set priorities and efficiently complete assigned work.
Proficient in speaking, reading and writing English.
Excellent communication, interpersonal and problem‑solving skills.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies and all other internal and external contacts.
Ability to work independently and make decisions based on department policies and established procedures.
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers and hospital registration software.
Must be able to maintain strict protocols for all confidential or sensitive information.
Compensation Range $39,500.00 – $55,500.00. This range is an estimate based on the minimum job qualifications. Compensation is determined by a comprehensive assessment of education, experience, skills, certifications and internal equity.
Equal Opportunity Employer Boston Medical Center is an Equal Opportunity Employer/Disabled/Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of applications, or “apps.” Job offers are not extended over text messages or social media platforms, and we do not ask individuals to purchase equipment for or prior to employment.
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Position Summary Under general supervision from the Operations Manager, the Team Lead is responsible for the optimal functioning of the Dermatology Department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources. The role facilitates patient flow through the clinic, coaches assigned staff and provides support to the Manager and the Department in day‑to‑day operations, registration, admitting, precertification, staffing, scheduling and various productivity reports. The Team Lead provides leadership in compliance with governmental, accreditation and clinic regulations and policies.
Essential Responsibilities / Duties
Maintains efficient patient flow from check‑in to discharge in clinic.
Assists in overall monitoring of patient flow and monitors patient wait time.
Obtains and reviews patient charts for instructions in order to implement patient’s course of care.
Ensures that reminder calls, no‑show rescheduling and late‑cancel rescheduling are completed.
Ensures clinical data, ancillary studies and referrals are in order for patient appointments.
Establishes and maintains efficient communications between front desk and clinical personnel.
Functions as a coach to administrative support staff on technical, operational and policy issues.
Communicates information, promotes excellence, quality care and cooperation among team members.
Manages workflow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department standards and regulations.
Partners with Operations Manager and physician leadership on the development and implementation of new clinical workflows.
Distributes workload fairly to meet departmental goals and ensure proper patient flow.
Assists manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc.
Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed.
Ensures facility meets regulatory standards, as outlined by the hospital and Department of Public Health.
Responds to patient inquiries, consulting with providers as needed.
Coordinates Interpreter Services to minimize interpreters’ time spent in clinic.
Assists in onboarding new hires and temporary staff when necessary.
Performs the duties of the administrative support staff within the department as needed.
Works on daily basis with denials via REQ’s, TES edits, registration, billing and follow‑up data, credit reconciliations, and audits of outside billing vendors.
Schedules appointments and surgical cases and obtains and updates registration information, including demographic, insurance and referral source.
Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others.
Assists referral source, subspecialist and patient with referral authorization.
Prepares and reviews automated registration and appointment scheduling reports on billing edits, registration quality, patient no‑shows, etc.; provides feedback to manager regarding corrective actions required.
Monitors daily and weekly reports, including phone line statistics, clinic fill rates, and OR block time utilization statistics; reports on those metrics regularly and motivates team to work toward improvement.
Leads coverage of clinic phone lines and organizes coverage during lunch and peak hours.
Education & Experience
Associate’s degree in Business or related field (or equivalent combination of formal education and experience).
At least three years of relevant work experience with at least one year in healthcare, customer service, managed care or medical insurance.
Knowledge and Skills
Ability to mentor, guide and motivate direct reports.
Excellent organizational skills to set priorities and efficiently complete assigned work.
Proficient in speaking, reading and writing English.
Excellent communication, interpersonal and problem‑solving skills.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies and all other internal and external contacts.
Ability to work independently and make decisions based on department policies and established procedures.
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers and hospital registration software.
Must be able to maintain strict protocols for all confidential or sensitive information.
Compensation Range $39,500.00 – $55,500.00. This range is an estimate based on the minimum job qualifications. Compensation is determined by a comprehensive assessment of education, experience, skills, certifications and internal equity.
Equal Opportunity Employer Boston Medical Center is an Equal Opportunity Employer/Disabled/Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of applications, or “apps.” Job offers are not extended over text messages or social media platforms, and we do not ask individuals to purchase equipment for or prior to employment.
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