Reserv, Inc.
Claims Director, Commercial Transportation New Remote · Atlanta, Georgia, United
Reserv, Inc., Atlanta, Georgia, United States, 30383
Claims Director, Commercial Transportation
Description
About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Director of Commercial Transportation Claims at Reserv, you will lead a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. You will drive operational effectiveness, leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role you will collaborate with your team, customers, and clients to ensure high‑quality standards are maintained while adhering to regulatory requirements and internal and external contractual SLAs. Exceptional leadership skills, and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing large, complex claims portfolios, are essential.
Who you are
Highly motivated and growth‑oriented
Subject‑matter expert in commercial transportation claims, including coverage and litigation
Experienced in reviewing and analyzing contracts
Tech‑oriented, excited by building a tech‑driven claims organization and proven results leveraging technology and analytics
Passionate claims professional who cares about their team, the customer, and their experience
Empathetic leader who exercises empathy and patience toward everyone you interact with
Sense of urgency – at all times, but not working at all hours
Creative, challenging existing assumptions and leveraging technology and talents of your team to address problems
Curious, want to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver with ability to dive deep into details while staying focused on the big picture
Anti‑status‑quo; you not only wish things were done differently but act on it
Communicative, comfortable with phone communication throughout the claims process
Has a sense of humor – claims are hard enough as it is
What we need
Manage a unit of Commercial Transportation claims professionals at the management and desk level
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain, and provide high‑level training
Collaborate with internal teams – Account Management, Compliance, and Claim Operations – to resolve complex or escalated claims‑related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
10+ years in insurance claims management experience in Commercial Transportation
Minimum of 5 years of concentrated experience in commercial claims, ideally with: 5+ years management experience with preference for experience managing in a remote environment, 5+ years of detailed coverage analysis and policy interpretation is a plus
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work‑life balance, paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
We are committed to providing assistance and reasonable accommodations for qualified applicants and employees with disabilities. If you have questions about applying or whether you qualify for a reasonable accommodation, please contact our Human Resources team.
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Director of Commercial Transportation Claims at Reserv, you will lead a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. You will drive operational effectiveness, leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role you will collaborate with your team, customers, and clients to ensure high‑quality standards are maintained while adhering to regulatory requirements and internal and external contractual SLAs. Exceptional leadership skills, and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing large, complex claims portfolios, are essential.
Who you are
Highly motivated and growth‑oriented
Subject‑matter expert in commercial transportation claims, including coverage and litigation
Experienced in reviewing and analyzing contracts
Tech‑oriented, excited by building a tech‑driven claims organization and proven results leveraging technology and analytics
Passionate claims professional who cares about their team, the customer, and their experience
Empathetic leader who exercises empathy and patience toward everyone you interact with
Sense of urgency – at all times, but not working at all hours
Creative, challenging existing assumptions and leveraging technology and talents of your team to address problems
Curious, want to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver with ability to dive deep into details while staying focused on the big picture
Anti‑status‑quo; you not only wish things were done differently but act on it
Communicative, comfortable with phone communication throughout the claims process
Has a sense of humor – claims are hard enough as it is
What we need
Manage a unit of Commercial Transportation claims professionals at the management and desk level
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain, and provide high‑level training
Collaborate with internal teams – Account Management, Compliance, and Claim Operations – to resolve complex or escalated claims‑related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
10+ years in insurance claims management experience in Commercial Transportation
Minimum of 5 years of concentrated experience in commercial claims, ideally with: 5+ years management experience with preference for experience managing in a remote environment, 5+ years of detailed coverage analysis and policy interpretation is a plus
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work‑life balance, paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
We are committed to providing assistance and reasonable accommodations for qualified applicants and employees with disabilities. If you have questions about applying or whether you qualify for a reasonable accommodation, please contact our Human Resources team.
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr