Bon Appétit Management Company
National Operations Director
Bon Appétit Management Company, Sunnyvale, California, United States, 94087
Position
National Operations Director
at
Bon Appétit Management Company
Salary 150,000-170,000
Job Summary The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to the VP of Hospitality, the Director will supervise and guide the site operational teams to ensure seamless execution of operational strategies and coordinate all activities within the assigned region through on‑site managers and directors.
Responsibilities
Perform high‑quality work within established deadlines, independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and organizations.
Provide national oversight and client relations.
Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee operations across accounts, including management of on‑site leadership.
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintain and support client satisfaction to ensure account retention.
Ensure all employees demonstrate spontaneous hospitality toward customers and clients.
Promote client awareness of program alternatives and available corporate resources.
Assist in developing/monitoring unit business plans and reporting to clients.
Collaborate closely with the national team to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all regions.
Implement and monitor operational processes, policies, and procedures to ensure compliance and deliver exceptional customer experiences.
Ensure effective implementation and effectiveness of programs at each site.
Recognize the importance of effective leadership in meeting targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site DOOs to meet financial targets.
Practice excellent communication and listening skills with clients, customers, and employees.
Visit each site and selected accounts regularly to share ideas and experiences.
Maintain detailed operational documentation, procedures, policies, and best practices.
Collect and analyze operational metrics to track performance and identify improvement areas.
Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Provide guidance, mentorship, and direction to Directors of Operations at each site, fostering a culture of excellence and accountability.
Ensure highest standards of quality, sanitation, and food safety are maintained across all service areas.
Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions in line with client culture, health regulations, and Compass standards.
Manage productivity and staffing appropriate to each account.
Participate in human‑resource planning to support staffing levels and implementation of human‑resource strategies.
Select and develop management personnel as required.
Collaborate with HR to develop the region’s training plan for management employees and ensure its successful implementation.
Maintain a positive employee‑relations environment focusing on development and retention strategies.
Promote a robust safety culture and empower team members to report safety concerns, near‑misses, and incidents.
Process improvement: develop and implement plans to enhance operational efficiency, streamline workflows, and improve overall productivity.
Enhance customer satisfaction scores through exceptional service and client engagement.
Optimize financial performance through budget management, cost control, and revenue generation strategies.
Stay current on industry trends, emerging technologies, and best practices in food service.
Research and evaluate innovative technologies to improve operations and customer experience.
Ensure strict adherence to company guidelines, program standards, and account‑specific KPIs.
Maintain regulatory compliance with health department regulations and other legal standards.
Contribute to the development and implementation of national account program standards and strategic initiatives.
Travel up to 20% of the time to regional account sites to provide hands‑on leadership and support.
Provide leadership support to additional site locations, including sister companies or subcontracted entities within the account portfolio.
Qualifications
Minimum of four (4) years college education; bachelor’s degree in Hotel/Restaurant Management preferred.
Minimum of eight (8) years progressive supervisory experience in food and beverage operations.
Previous hotel‑related experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing customer and company needs.
Executive‑level presence with effective written and verbal communication skills.
Strong organizational skills and ability to handle multiple tasks and priorities effectively.
Computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols, and procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Statement Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.
Contact Req ID: 1485930
#J-18808-Ljbffr
at
Bon Appétit Management Company
Salary 150,000-170,000
Job Summary The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to the VP of Hospitality, the Director will supervise and guide the site operational teams to ensure seamless execution of operational strategies and coordinate all activities within the assigned region through on‑site managers and directors.
Responsibilities
Perform high‑quality work within established deadlines, independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and organizations.
Provide national oversight and client relations.
Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee operations across accounts, including management of on‑site leadership.
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintain and support client satisfaction to ensure account retention.
Ensure all employees demonstrate spontaneous hospitality toward customers and clients.
Promote client awareness of program alternatives and available corporate resources.
Assist in developing/monitoring unit business plans and reporting to clients.
Collaborate closely with the national team to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all regions.
Implement and monitor operational processes, policies, and procedures to ensure compliance and deliver exceptional customer experiences.
Ensure effective implementation and effectiveness of programs at each site.
Recognize the importance of effective leadership in meeting targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site DOOs to meet financial targets.
Practice excellent communication and listening skills with clients, customers, and employees.
Visit each site and selected accounts regularly to share ideas and experiences.
Maintain detailed operational documentation, procedures, policies, and best practices.
Collect and analyze operational metrics to track performance and identify improvement areas.
Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Provide guidance, mentorship, and direction to Directors of Operations at each site, fostering a culture of excellence and accountability.
Ensure highest standards of quality, sanitation, and food safety are maintained across all service areas.
Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions in line with client culture, health regulations, and Compass standards.
Manage productivity and staffing appropriate to each account.
Participate in human‑resource planning to support staffing levels and implementation of human‑resource strategies.
Select and develop management personnel as required.
Collaborate with HR to develop the region’s training plan for management employees and ensure its successful implementation.
Maintain a positive employee‑relations environment focusing on development and retention strategies.
Promote a robust safety culture and empower team members to report safety concerns, near‑misses, and incidents.
Process improvement: develop and implement plans to enhance operational efficiency, streamline workflows, and improve overall productivity.
Enhance customer satisfaction scores through exceptional service and client engagement.
Optimize financial performance through budget management, cost control, and revenue generation strategies.
Stay current on industry trends, emerging technologies, and best practices in food service.
Research and evaluate innovative technologies to improve operations and customer experience.
Ensure strict adherence to company guidelines, program standards, and account‑specific KPIs.
Maintain regulatory compliance with health department regulations and other legal standards.
Contribute to the development and implementation of national account program standards and strategic initiatives.
Travel up to 20% of the time to regional account sites to provide hands‑on leadership and support.
Provide leadership support to additional site locations, including sister companies or subcontracted entities within the account portfolio.
Qualifications
Minimum of four (4) years college education; bachelor’s degree in Hotel/Restaurant Management preferred.
Minimum of eight (8) years progressive supervisory experience in food and beverage operations.
Previous hotel‑related experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing customer and company needs.
Executive‑level presence with effective written and verbal communication skills.
Strong organizational skills and ability to handle multiple tasks and priorities effectively.
Computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols, and procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Equal Opportunity Statement Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.
Contact Req ID: 1485930
#J-18808-Ljbffr