Compass Group, North America
National Operations Director
Compass Group, North America, Sunnyvale, California, United States, 94087
Bon Appetit
Position Title: National Operations Director
Salary:
150,000-170,000
Other Forms of Compensation:
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Job Summary The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to VP of Hospitality, the Director will supervise and guide the site operational teams to ensure seamless execution of operational strategies.
Accountable for effectively coordinating and directing all activities within the assigned region through on-site managers and directors. This includes monitoring ongoing operations, selectively negotiating and ensuring the highest levels of client and customer satisfaction, account retention, and employee relations. The National Director of Operations will also play a key role in achieving and formulating future business growth plans.
Position Objectives
Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and other organizations.
Major Duties National Oversight & Client Relations
Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee the account's operations, including management of on-site leadership.
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintain and support client satisfaction at a level that ensures account retention.
Ensure that all employees demonstrate spontaneous hospitality toward customers and clients.
Promote client awareness of program alternatives and the availability of corporate resources.
Assist in developing and/or monitoring unit business plan and reporting to clients as needed.
Collaborate closely with national team members to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all regions.
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences.
Operational Excellence
Responsible for implementation and effectiveness of programs in each site.
Recognize the importance of effective leadership in meeting and targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site DOOs, ensuring financial targets are met while maintaining overall profitability.
Recognize the need for and demonstrate good communication and listening skills with clients, customers and employees.
Visit each site and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.
Operational Documentation: Maintain detailed operational documentation, including procedures, policies, and best practices.
Metric Gathering: Collect and analyze operational metrics to track performance and identify areas for improvement.
Leadership Presentations: Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Operational Leadership and Safety Management
Provide guidance, mentorship, and direction to Director of Operations (DOOs) at each site, fostering a culture of excellence and accountability.
Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintained across all service areas.
Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards.
Responsible for productivity and staffing that is appropriate to the account(s).
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.
Responsible for selection of management personnel, as required.
In conjunction with human resources, develop the region's training plan for management employees and ensure its successful implementation.
Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies.
Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near‑misses, and incidents.
Additional Duties Efficiency Enhancement & Innovation
Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement.
Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies.
Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry.
Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.
Compliance
Guideline Adherence: Ensure strict adherence to company guidelines, program standards, and account‑specific Key Performance Indicators (KPIs).
Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.
Additional Responsibilities
Standards and Initiatives: Contribute to the development and implementation of National account program standards and strategic initiatives.
Regional Account Sites: Be prepared to travel up to 20% of the time to regional account sites, as needed, to provide hands‑on leadership and support to ensure consistent operational excellence.
Multi‑Site Leadership: Provide leadership support to additional site locations, including sister companies or sub‑contracted entities within the account portfolio.
Note: This is not an exhaustive list of job duties. Job duties are subject to change as needed.
Qualifications
Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
Experience: Previous hotel‑related experience, progressive management experience in food and beverage operations, minimum of 8 years supervisory experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
Executive‑level presence with effective written and verbal communication skills.
Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
Computer skills with a working knowledge of Microsoft Word, Excel and PowerPoint.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols and procedures.
Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Associates at Bon Appetit are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug‑free workplace. Req ID: 1485930
Bon Appetit BRYAN GONI
#J-18808-Ljbffr
Position Title: National Operations Director
Salary:
150,000-170,000
Other Forms of Compensation:
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Job Summary The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to VP of Hospitality, the Director will supervise and guide the site operational teams to ensure seamless execution of operational strategies.
Accountable for effectively coordinating and directing all activities within the assigned region through on-site managers and directors. This includes monitoring ongoing operations, selectively negotiating and ensuring the highest levels of client and customer satisfaction, account retention, and employee relations. The National Director of Operations will also play a key role in achieving and formulating future business growth plans.
Position Objectives
Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
Interact professionally with colleagues, clients, and external partners.
Demonstrate effective collaboration and communication with internal teams and other organizations.
Major Duties National Oversight & Client Relations
Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee the account's operations, including management of on-site leadership.
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintain and support client satisfaction at a level that ensures account retention.
Ensure that all employees demonstrate spontaneous hospitality toward customers and clients.
Promote client awareness of program alternatives and the availability of corporate resources.
Assist in developing and/or monitoring unit business plan and reporting to clients as needed.
Collaborate closely with national team members to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all regions.
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences.
Operational Excellence
Responsible for implementation and effectiveness of programs in each site.
Recognize the importance of effective leadership in meeting and targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site DOOs, ensuring financial targets are met while maintaining overall profitability.
Recognize the need for and demonstrate good communication and listening skills with clients, customers and employees.
Visit each site and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.
Operational Documentation: Maintain detailed operational documentation, including procedures, policies, and best practices.
Metric Gathering: Collect and analyze operational metrics to track performance and identify areas for improvement.
Leadership Presentations: Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Operational Leadership and Safety Management
Provide guidance, mentorship, and direction to Director of Operations (DOOs) at each site, fostering a culture of excellence and accountability.
Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintained across all service areas.
Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards.
Responsible for productivity and staffing that is appropriate to the account(s).
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.
Responsible for selection of management personnel, as required.
In conjunction with human resources, develop the region's training plan for management employees and ensure its successful implementation.
Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies.
Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near‑misses, and incidents.
Additional Duties Efficiency Enhancement & Innovation
Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement.
Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies.
Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry.
Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.
Compliance
Guideline Adherence: Ensure strict adherence to company guidelines, program standards, and account‑specific Key Performance Indicators (KPIs).
Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.
Additional Responsibilities
Standards and Initiatives: Contribute to the development and implementation of National account program standards and strategic initiatives.
Regional Account Sites: Be prepared to travel up to 20% of the time to regional account sites, as needed, to provide hands‑on leadership and support to ensure consistent operational excellence.
Multi‑Site Leadership: Provide leadership support to additional site locations, including sister companies or sub‑contracted entities within the account portfolio.
Note: This is not an exhaustive list of job duties. Job duties are subject to change as needed.
Qualifications
Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
Experience: Previous hotel‑related experience, progressive management experience in food and beverage operations, minimum of 8 years supervisory experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
Executive‑level presence with effective written and verbal communication skills.
Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
Computer skills with a working knowledge of Microsoft Word, Excel and PowerPoint.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols and procedures.
Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Associates at Bon Appetit are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug‑free workplace. Req ID: 1485930
Bon Appetit BRYAN GONI
#J-18808-Ljbffr