Post-Order Experience PM: Delight Buyers, Speed Fulfillment

A leading technology firm located in Waltham, MA is seeking a Product Manager II to optimize the customer experience post-order. This role involves defining the roadmap for order tracking, collaborating across departments, and improving product features based on customer feedback. Ideal candidates will have 2-5 years of product management experience and strong customer empathy, particularly in B2B or transactional contexts. The position offers an opportunity to drive customer retention and satisfaction initiatives. #J-18808-Ljbffr