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Watermark Retirement Communities

Director of Clinical Quality and Compliance

Watermark Retirement Communities, Tucson, Arizona, United States, 85718

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Director of Clinical Quality and Compliance

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Watermark Retirement Communities .

Position Summary The Director of Clinical Quality and Compliance provides strategic oversight and leadership for all clinical regulatory compliance activities across the organization, including assisted living, memory care, and other independent care settings. This role ensures adherence to federal, state, and local regulations; leads survey and complaint response activities; develops and monitors Plans of Correction; and drives continuous quality improvement initiatives. The Director partners closely with community and regional leaders to foster a culture of compliance, accountability, and clinical excellence across all locations.

Essential Duties And Responsibilities

Regulatory Compliance & Survey Oversight – Oversee all aspects of regulatory compliance across all communities and develop systems for continuous survey readiness.

Plan of Correction (POC) Development & Monitoring – Lead the development, submission, and monitoring of Plans of Correction following citations or findings.

Policy & Procedure Governance – Oversee the review, development, and dissemination of clinical and operational policies to align with evolving regulatory requirements.

Survey and Complaint Tracking & Reporting – Maintain current tracking of survey outcomes, complaint activity, and regulatory findings, and provide detailed compliance analytics to executive leadership.

Training & Education – Develop and implement companywide training programs related to compliance, regulatory updates, survey readiness, and documentation standards.

Quality & Continuous Improvement – Drive clinical quality and regulatory compliance through enterprise‑wide quality programs, data‑driven metrics, and targeted action plans for sites.

Qualifications

Education – Bachelor’s degree in nursing preferred.

Licensure – Registered Nurse preferred.

Experience – Minimum of 7–10 years of progressive leadership experience in healthcare or senior living compliance, including multi‑site oversight.

Knowledge – Expert knowledge of federal and state regulations governing assisted living and memory care; proven success in managing survey processes and developing effective Plans of Correction; experience with quality assurance, clinical risk management, and policy governance.

Skills – Exceptional communication and leadership skills, strong analytical, organizational, and strategic planning abilities; proficiency in Microsoft Office, compliance tracking systems, and EHR platforms.

Travel & Availability – Ability to travel nationally (up to 40–50%) and respond to urgent regulatory or survey matters as needed, including after‑hours or weekend.

Core Competencies

Strategic Leadership

Regulatory Expertise

Continuous Quality Improvement

Data‑Driven Decision Making

Coaching and Mentorship

Training Content Development

Ethical and Professional Integrity

Equal Employment Opportunity Watermark Retirement Communities, Inc. is an equal‑opportunity employer. Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression‑proudly embracing diversity in all of its manifestations.

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