Valley Services
Dispatcher
Valley Services is a family-owned residential and construction solutions provider conveniently located in the heart of downtown San Jose. It consists of two divisions: the transfer station and rentals. At Valley Services, you won't just have a job, but you will be a part of an amazing team contributing to Silicon Valley's growth. By joining the Valley Team, you will become a member of the family.
As a Dispatcher, you will coordinate daily field operations and ensure efficient routing for our sanitation fleet. This position plays a central role in supporting our drivers, managing schedules, communicating with customers, and ensuring the timely delivery and servicing of toilets, sinks, fencing, and dumpsters. You will work closely with the Operations Manager, customer service team, and field staff in a fast-paced, real‑time environment.
Compensation: $23.00 – $26.00
Key Responsibilities
Dispatching & Scheduling
Create and optimize daily routes for toilet service trucks, fencing crews, and dumpster deliveries
Communicate real time updates to drivers regarding route changes, customer requests, delays, and site issues
Coordinate with customer service to schedule deliveries, pickups, and urgent service requests
Plan weekly shift schedules with the Operations Manager to ensure proper coverage
Driver & Customer Communication
Serve as the primary point of contact for drivers experiencing service issues such as access problems, blocked drop locations, or safety concerns
Communicate with customers to provide updates, resolve service concerns, and ensure a positive experience
Document issues and elevate matters that require management review
Maintain professional and responsive communication at all times
Operations & Fleet Coordination
Track driver status, job completion, GPS locations, and route progress throughout the day
Maintain route books, delivery logs, and all required documentation
Record and update fleet movement, service completion, and equipment status
Ensure adherence to company safety procedures and sanitation standards
Administrative & Support Duties
Maintain inventory records for portable toilets, sinks, fencing panels, dumpsters, and supplies
Review route performance with drivers to identify improvements
Support customer service or yard operations as needed during high-demand periods
Assist with coordinating emergency response or after-hours requests when necessary
Required Qualifications
Prior experience as a Dispatcher, Logistics Coordinator, or similar operations role
Strong multitasking ability with comfort working in a high-volume, fast-paced environment
Excellent verbal and written communication skills. English fluency required
Strong problem-solving skills and ability to make quick decisions
Proficiency with Microsoft Office and dispatching or GPS tracking software
Customer service experience with a focus on timely and accurate problem resolution
Ability to work independently and collaboratively
Ability to work overtime, weekends, and respond to emergency conditions as needed
Preferred Qualifications
Experience in sanitation services, waste management, construction rentals, or transportation logistics
Knowledge of routing practices, GPS systems, and fleet operations
Understanding of safety rules, sanitation standards, and DOT-related guidelines
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Commission
#J-18808-Ljbffr
As a Dispatcher, you will coordinate daily field operations and ensure efficient routing for our sanitation fleet. This position plays a central role in supporting our drivers, managing schedules, communicating with customers, and ensuring the timely delivery and servicing of toilets, sinks, fencing, and dumpsters. You will work closely with the Operations Manager, customer service team, and field staff in a fast-paced, real‑time environment.
Compensation: $23.00 – $26.00
Key Responsibilities
Dispatching & Scheduling
Create and optimize daily routes for toilet service trucks, fencing crews, and dumpster deliveries
Communicate real time updates to drivers regarding route changes, customer requests, delays, and site issues
Coordinate with customer service to schedule deliveries, pickups, and urgent service requests
Plan weekly shift schedules with the Operations Manager to ensure proper coverage
Driver & Customer Communication
Serve as the primary point of contact for drivers experiencing service issues such as access problems, blocked drop locations, or safety concerns
Communicate with customers to provide updates, resolve service concerns, and ensure a positive experience
Document issues and elevate matters that require management review
Maintain professional and responsive communication at all times
Operations & Fleet Coordination
Track driver status, job completion, GPS locations, and route progress throughout the day
Maintain route books, delivery logs, and all required documentation
Record and update fleet movement, service completion, and equipment status
Ensure adherence to company safety procedures and sanitation standards
Administrative & Support Duties
Maintain inventory records for portable toilets, sinks, fencing panels, dumpsters, and supplies
Review route performance with drivers to identify improvements
Support customer service or yard operations as needed during high-demand periods
Assist with coordinating emergency response or after-hours requests when necessary
Required Qualifications
Prior experience as a Dispatcher, Logistics Coordinator, or similar operations role
Strong multitasking ability with comfort working in a high-volume, fast-paced environment
Excellent verbal and written communication skills. English fluency required
Strong problem-solving skills and ability to make quick decisions
Proficiency with Microsoft Office and dispatching or GPS tracking software
Customer service experience with a focus on timely and accurate problem resolution
Ability to work independently and collaboratively
Ability to work overtime, weekends, and respond to emergency conditions as needed
Preferred Qualifications
Experience in sanitation services, waste management, construction rentals, or transportation logistics
Knowledge of routing practices, GPS systems, and fleet operations
Understanding of safety rules, sanitation standards, and DOT-related guidelines
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Commission
#J-18808-Ljbffr