Palo Alto Networks
Your Career
As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions.
Your Impact
Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.
Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.
Manage your individual workflow and ticket queue effectively using our IT ticketing system.
Follow standard operating procedures (SOPs) and escalated complex issues to senior staff when necessary.
Support mobile users on both iOS and Android platforms.
Develop and maintain productive, professional relationships with all users, including executive staff.
Participate in an on-call rotation for after-hours and weekend support as needed.
Qualifications Your Experience
A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.
4 years technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
Experience with system imaging, VPN, basic networking, and network connectivity, including 802.11x.
Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management.
Additional Information Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Immigration Sponsorship Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
#J-18808-Ljbffr
Your Impact
Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.
Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.
Manage your individual workflow and ticket queue effectively using our IT ticketing system.
Follow standard operating procedures (SOPs) and escalated complex issues to senior staff when necessary.
Support mobile users on both iOS and Android platforms.
Develop and maintain productive, professional relationships with all users, including executive staff.
Participate in an on-call rotation for after-hours and weekend support as needed.
Qualifications Your Experience
A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.
4 years technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
Experience with system imaging, VPN, basic networking, and network connectivity, including 802.11x.
Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management.
Additional Information Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Immigration Sponsorship Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
#J-18808-Ljbffr