Jobs via Dice
IT Desktop Support Specialist
Location: Bethesda, MD (Hybrid). 4–5 years experience required.
Client is seeking a highly motivated, flexible, organized, and detail-oriented PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. We support a project/customer that seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic diseases. This position will include the following responsibilities.
Responsibilities
Customer Support: Provide prompt, knowledgeable, and professional customer support to our customer base, both local and remote, covering a wide range of technical proficiency. As the customer-facing arm of NIAID IT support, perform duties with a high level of competency and courtesy.
Desktop Support: Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems, preparing GFE laptops and phones for international travel, printer support, and VoIP phone setup/configuration.
Mobile Device Support: Support managed mobile devices on iOS and Android.
Ticket Management: Respond to incident and request tickets in a timely fashion, document all activity related to a ticket, and appropriately escalates tickets.
Projection Unit: Schedule, setup, and breakdown.
Basic Qualifications
3+ years of customer service experience.
3 years experience with Windows 10.
3 years experience with Macintosh operating systems.
3 years experience with network and re-imaging workstations.
Preferred Skills
PC/Windows Support
Macintosh support
iOS and Android support
Active Directory
Microsoft Office 365
Microsoft Teams
Knowledge of Windows Firewall and related settings
Experience with full disk encryption on both Windows and Macintosh computers
Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
Desktop/Customer Support: Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
Knowledge about personal computer desktops, laptops, hybrids, BIOS, hardware configurations and drivers.
Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
Configure new computer systems and related peripherals for users.
Image new systems and process outgoing surpl donation systems.
Prepare government-furnished laptops and phones for international travel.
Provide printer support, setup/troubleshoot VoIP phones.
Setup/configure/troubleshoot government-provided mobile devices.
Assist with Microsoft Teams, Office 365, and OneDrive usage.
Basic network troubleshooting on a TCP/IP network.
Providing remote customer support via multiple methods.
Education
High School Diploma or higher.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr
Client is seeking a highly motivated, flexible, organized, and detail-oriented PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. We support a project/customer that seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic diseases. This position will include the following responsibilities.
Responsibilities
Customer Support: Provide prompt, knowledgeable, and professional customer support to our customer base, both local and remote, covering a wide range of technical proficiency. As the customer-facing arm of NIAID IT support, perform duties with a high level of competency and courtesy.
Desktop Support: Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems, preparing GFE laptops and phones for international travel, printer support, and VoIP phone setup/configuration.
Mobile Device Support: Support managed mobile devices on iOS and Android.
Ticket Management: Respond to incident and request tickets in a timely fashion, document all activity related to a ticket, and appropriately escalates tickets.
Projection Unit: Schedule, setup, and breakdown.
Basic Qualifications
3+ years of customer service experience.
3 years experience with Windows 10.
3 years experience with Macintosh operating systems.
3 years experience with network and re-imaging workstations.
Preferred Skills
PC/Windows Support
Macintosh support
iOS and Android support
Active Directory
Microsoft Office 365
Microsoft Teams
Knowledge of Windows Firewall and related settings
Experience with full disk encryption on both Windows and Macintosh computers
Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
Desktop/Customer Support: Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
Knowledge about personal computer desktops, laptops, hybrids, BIOS, hardware configurations and drivers.
Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
Configure new computer systems and related peripherals for users.
Image new systems and process outgoing surpl donation systems.
Prepare government-furnished laptops and phones for international travel.
Provide printer support, setup/troubleshoot VoIP phones.
Setup/configure/troubleshoot government-provided mobile devices.
Assist with Microsoft Teams, Office 365, and OneDrive usage.
Basic network troubleshooting on a TCP/IP network.
Providing remote customer support via multiple methods.
Education
High School Diploma or higher.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr