Sun Technologies is hiring: Customer Service Representative in Anaheim

Location: California

Duration: Expected to be a 3 month contract with possible extension.

Job Description

Shift timing: 8 AM – 5 PM (Monday to Friday)

Pay Range: $25/hr, the rate may differ based on skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Description:

• Client brings together the leading high‑tech automation solution providers for industrial automation across the United States.
• Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems.
• Client provides best‑in‑class engineered systems, products, and services to a variety of industries highlighting a few which include semiconductor, pharmaceutical, Life Sciences, medical, logistics, Food & Beverage, Packaging, automotive, and aerospace.
• Client is seeking a highly motivated individual with industrial experience to join our dynamic team as a Customer Service Representative. The successful candidate will have excellent customer service and computer skills.

JOB DUTIES

• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
• Work with third‑party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
• Start process for returns and exchanges, ensuring that the customer’s needs are met, while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Collaborate with cross‑functional teams across the organization to drive continuous improvement and innovation.

SKILLS & EXPERIENCE

• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.