DuPage County Health Department
988 Call Center Specialist - PM
DuPage County Health Department, Chicago, Illinois, United States, 60290
Join Our Expanding Crisis Services Team!
We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:
Joint Commission Gold Seal of Approval (1996)
Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services Located in the state‑of‑the‑art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top‑notch care with rapid response times. Click Crisis Services to learn more about our program.
The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades‑long journey to build the infrastructure needed to support a best‑in‑class behavioral health system and ensures all DuPage County residents will have “someone to contact, someone to respond, and a safe place to get help” when experiencing a mental health or substance use crisis. The CRC will help residents de‑escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.
Job Details This full‑time evening position is scheduled to work Tuesday to Saturday, 2:00‑10:00 pm. The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
Shift differential: $2.00 per shift for off‑shift work
Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including
12 paid holidays
3 weeks of paid leave (Vacation and Personal Days)
12 weeks of paid parental leave
Paid sick time
Health insurance
Pension‑eligible position for a secure retirement
Eligibility for Federal Student Loan Forgiveness Program
Tuition reimbursement and certification reimbursement
As a 988 Call Center Specialist, you will:
Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text—primarily support 988 text and chat, with strong multi‑tasking skills allowing for accurate documenting while maintaining supportive engagement
Conduct suicide risk assessments and safety planning within digital interactions
Work collaboratively and engage individuals contacting 988 to manage and de‑escalate crises in the least invasive manner possible to ensure safety
Collaboratively develop and assist in implementation of crisis safety plans
Provide mental health referrals and linkages as appropriate during service provision
Offer and provide follow‑up services to 988 utilizers presenting with suicide ideation
Maintain required training, licensure and/or certification
Complete required documentation within established timeframes
Use Electronic Client Record, call management software, and chat/text management software
Comfortably use technology, secure messaging platforms, and maintain confidentiality standards
Demonstrate independent judgment
Bachelor's degree in Psychology, Social Work, or related field
2+ years of experience working with chronically mentally ill populations
Equivalent combination of training and experience
Equal Opportunity Employer DuPage County Health Department is an equal‑opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Joint Commission Gold Seal of Approval (1996)
Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services Located in the state‑of‑the‑art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top‑notch care with rapid response times. Click Crisis Services to learn more about our program.
The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades‑long journey to build the infrastructure needed to support a best‑in‑class behavioral health system and ensures all DuPage County residents will have “someone to contact, someone to respond, and a safe place to get help” when experiencing a mental health or substance use crisis. The CRC will help residents de‑escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.
Job Details This full‑time evening position is scheduled to work Tuesday to Saturday, 2:00‑10:00 pm. The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
Shift differential: $2.00 per shift for off‑shift work
Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including
12 paid holidays
3 weeks of paid leave (Vacation and Personal Days)
12 weeks of paid parental leave
Paid sick time
Health insurance
Pension‑eligible position for a secure retirement
Eligibility for Federal Student Loan Forgiveness Program
Tuition reimbursement and certification reimbursement
As a 988 Call Center Specialist, you will:
Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text—primarily support 988 text and chat, with strong multi‑tasking skills allowing for accurate documenting while maintaining supportive engagement
Conduct suicide risk assessments and safety planning within digital interactions
Work collaboratively and engage individuals contacting 988 to manage and de‑escalate crises in the least invasive manner possible to ensure safety
Collaboratively develop and assist in implementation of crisis safety plans
Provide mental health referrals and linkages as appropriate during service provision
Offer and provide follow‑up services to 988 utilizers presenting with suicide ideation
Maintain required training, licensure and/or certification
Complete required documentation within established timeframes
Use Electronic Client Record, call management software, and chat/text management software
Comfortably use technology, secure messaging platforms, and maintain confidentiality standards
Demonstrate independent judgment
Bachelor's degree in Psychology, Social Work, or related field
2+ years of experience working with chronically mentally ill populations
Equivalent combination of training and experience
Equal Opportunity Employer DuPage County Health Department is an equal‑opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr