Boston Medical Center (BMC)
Orthopedics Surgical RN Navigator, 20 Hours (Days)
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
Orthopedics Surgical RN Navigator, 20 Hours (Days)
2 days ago – Be among the first 25 applicants.
Boston Medical Center (BMC) is more than a hospital. It is a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community‑based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety‑net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030, a long‑term goal to make Boston the healthiest urban population in the world.
Position Summary Reporting to the Chief APP, the nurse navigator (NN) serves as the first contact for patients to assist with logistical navigation through the care continuum before and after primary and revision total joint arthroplasty. The NN acts as a liaison between patients and physicians, improves coordination of treatment, and guides patients and families through the health care system from diagnosis through the duration of care. The role includes providing education about perioperative protocols, developing relationships with providers, tracking interventions and outcomes, and meeting with patients and families to ensure continued communication. Training, evaluation, and competencies for this role are overseen by the Lead APP of the department and arthroplasty faculty.
Primary Responsibilities
Acts as liaison between physicians, clinical coordinators, patients and families, and administrative staff.
Facilitates the joint‑replacement patient’s progression from surgical booking, through pre‑admission testing, the inpatient hospital stay, and the first post‑operative visit.
Ensures timeliness of key deliverables and works efficiently as a team member to provide quality services through communication, collaboration, and cooperation in team conferences and one‑on‑one meetings.
Ensures compliance with preoperative education and screening protocols.
Conducts initial navigator assessment, evaluates patients’ support system, and documents potential barriers to treatment and/or discharge.
Co‑ordinates pre‑operative PT “pre‑hab,” home safety evaluation, dental smoking cessation, and other protocols to optimize patients prior to surgery, and monitors medical clearance appointments, lab tests, and other diagnostic tests.
Completes patient phone calls post‑op to enhance the patient experience and improve quality and safety of care.
Develops program‑improvement projects based on data analysis and interpretation of clinical results, thereby driving the total joint service line to the forefront of best practice.
Reviews and revises protocols/guidelines, implements best practices, and provides continued education for clinicians.
Tracks service line compliance, Joint Commission standards, and critical time frames for outstanding patient care.
Works collaboratively with physicians, mid‑level providers, nursing, physical therapy, marketing, food service, pharmacy, outreach coordinators, and all members of the healthcare team.
Assists in coordinating anti‑coagulation plans with the treating team.
Models quality patient/customer service by demonstrating a willingness to serve all customers at all times, maintaining confidentiality, and collaborating to ensure quality patient care.
Helps address quality‑of‑care concerns and implements quality improvement projects for patients undergoing total joint replacement when needed.
Establishes and maintains excellent collaborative relationships with referring and consulting providers and staff across affiliated departments.
Delegates appropriate patient‑care activities to co‑workers, ensuring completion in a timely manner.
Demonstrates flexibility and the ability to adapt to changing staffing, clinical, and patient census needs.
Adheres to BMC’s RESPECT behavioral standard.
Is willing to learn and utilize the Epic system, OR internal procedures, and other software systems.
Education Bachelor’s Degree in Nursing required.
Job Requirements Current Massachusetts RN license with a minimum of 5 years of clinical experience is required. Orthopedic experience preferred; BSN required, Master’s degree preferred. Certificate 1 BLS required.
Experience Clinical experience of at least 5 years in a wide range of clinical areas, including ambulatory orthopedic care. At least 1–2 years of experience with Boston Medical Center or another diverse, multi‑cultural patient population strongly preferred.
Knowledge and Skills
Strong interpersonal, communication, and writing skills; high initiative and follow‑up capacity.
Previous experience with patient satisfaction initiatives.
Leadership and problem‑solving skills.
Self‑directed, organized, and highly attentive to detail.
Ability to lead meetings and create a culture of transparency, teamwork, quality, rewards, recognition, and accountability.
Ability to collect, analyze, and interpret clinical data, including surgical outcomes, and identify opportunities for improvement.
Experience interacting with community organizations.
Flexible and adaptable to change.
Computer skills including web‑based applications, Microsoft Office, and RedCap database.
Compensation Range $83,000.00–$120,500.00 (range is based on the minimum job qualifications). Compensation is determined by education, experience, skills, and certifications/licensure as they relate to position requirements, along with internal equity and market competitiveness. BMC offers generous total compensation that includes medical, dental, vision, pharmacy benefits, discretionary annual bonuses, merit increases, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE: This range is based on Boston‑area data and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans Boston Medical Center is an Equal Opportunity Employer. According to the FTC, there has been a rise in employment‑offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps,” and job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
#J-18808-Ljbffr
Boston Medical Center (BMC) is more than a hospital. It is a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community‑based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety‑net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030, a long‑term goal to make Boston the healthiest urban population in the world.
Position Summary Reporting to the Chief APP, the nurse navigator (NN) serves as the first contact for patients to assist with logistical navigation through the care continuum before and after primary and revision total joint arthroplasty. The NN acts as a liaison between patients and physicians, improves coordination of treatment, and guides patients and families through the health care system from diagnosis through the duration of care. The role includes providing education about perioperative protocols, developing relationships with providers, tracking interventions and outcomes, and meeting with patients and families to ensure continued communication. Training, evaluation, and competencies for this role are overseen by the Lead APP of the department and arthroplasty faculty.
Primary Responsibilities
Acts as liaison between physicians, clinical coordinators, patients and families, and administrative staff.
Facilitates the joint‑replacement patient’s progression from surgical booking, through pre‑admission testing, the inpatient hospital stay, and the first post‑operative visit.
Ensures timeliness of key deliverables and works efficiently as a team member to provide quality services through communication, collaboration, and cooperation in team conferences and one‑on‑one meetings.
Ensures compliance with preoperative education and screening protocols.
Conducts initial navigator assessment, evaluates patients’ support system, and documents potential barriers to treatment and/or discharge.
Co‑ordinates pre‑operative PT “pre‑hab,” home safety evaluation, dental smoking cessation, and other protocols to optimize patients prior to surgery, and monitors medical clearance appointments, lab tests, and other diagnostic tests.
Completes patient phone calls post‑op to enhance the patient experience and improve quality and safety of care.
Develops program‑improvement projects based on data analysis and interpretation of clinical results, thereby driving the total joint service line to the forefront of best practice.
Reviews and revises protocols/guidelines, implements best practices, and provides continued education for clinicians.
Tracks service line compliance, Joint Commission standards, and critical time frames for outstanding patient care.
Works collaboratively with physicians, mid‑level providers, nursing, physical therapy, marketing, food service, pharmacy, outreach coordinators, and all members of the healthcare team.
Assists in coordinating anti‑coagulation plans with the treating team.
Models quality patient/customer service by demonstrating a willingness to serve all customers at all times, maintaining confidentiality, and collaborating to ensure quality patient care.
Helps address quality‑of‑care concerns and implements quality improvement projects for patients undergoing total joint replacement when needed.
Establishes and maintains excellent collaborative relationships with referring and consulting providers and staff across affiliated departments.
Delegates appropriate patient‑care activities to co‑workers, ensuring completion in a timely manner.
Demonstrates flexibility and the ability to adapt to changing staffing, clinical, and patient census needs.
Adheres to BMC’s RESPECT behavioral standard.
Is willing to learn and utilize the Epic system, OR internal procedures, and other software systems.
Education Bachelor’s Degree in Nursing required.
Job Requirements Current Massachusetts RN license with a minimum of 5 years of clinical experience is required. Orthopedic experience preferred; BSN required, Master’s degree preferred. Certificate 1 BLS required.
Experience Clinical experience of at least 5 years in a wide range of clinical areas, including ambulatory orthopedic care. At least 1–2 years of experience with Boston Medical Center or another diverse, multi‑cultural patient population strongly preferred.
Knowledge and Skills
Strong interpersonal, communication, and writing skills; high initiative and follow‑up capacity.
Previous experience with patient satisfaction initiatives.
Leadership and problem‑solving skills.
Self‑directed, organized, and highly attentive to detail.
Ability to lead meetings and create a culture of transparency, teamwork, quality, rewards, recognition, and accountability.
Ability to collect, analyze, and interpret clinical data, including surgical outcomes, and identify opportunities for improvement.
Experience interacting with community organizations.
Flexible and adaptable to change.
Computer skills including web‑based applications, Microsoft Office, and RedCap database.
Compensation Range $83,000.00–$120,500.00 (range is based on the minimum job qualifications). Compensation is determined by education, experience, skills, and certifications/licensure as they relate to position requirements, along with internal equity and market competitiveness. BMC offers generous total compensation that includes medical, dental, vision, pharmacy benefits, discretionary annual bonuses, merit increases, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. NOTE: This range is based on Boston‑area data and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans Boston Medical Center is an Equal Opportunity Employer. According to the FTC, there has been a rise in employment‑offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps,” and job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
#J-18808-Ljbffr