Sacramento Native American Health Center, Inc.
Patient Service Representative
Sacramento Native American Health Center, Inc., Sacramento, California, United States, 95828
Position Summary
The Patient Services Representative – Medical (PSRM) reports to the Patient Services Front Desk Manager. The PSRM greets patients and visitors to the health center and manages front desk operations, including scheduling and check‑in/out duties for patients receiving medical services at SNAHC. Responsibilities include notifying patients of service delays, verifying eligibility, collecting required co‑payments, and updating patient information to ensure records are current. The role also involves communicating upcoming appointments and outstanding balances that must be paid prior to the next appointment.
Essential Functions
Schedules appointments and verifies insurance and/or payment method for the appropriate department.
Schedules follow‑up medical appointments and any other clinical appointment(s) upon patient request or need, using approved templates and guidelines.
Conducts appointment reminder communication and screens insurance eligibility for same‑day and/or walk‑in appointments, notifying patients of any eligibility conflicts.
Utilizes software features to maximize patient access and adheres to patient check‑in workflow.
Collects and records patient payments for services rendered daily.
Reconciles daily cash drawer and patient payments.
Ensures information entered into the Electronic Health Record (EHR) is accurate and complete, including reviewing the chart and verifying all forms are completed and up to date.
Assists and enrolls patients in state programs.
Completes daily corrections as requested by the department manager.
Complies with all state and federal laws and regulations relevant to the position, including HIPAA, sexual harassment policies, Scope of Practice, OSHA, etc.
Other duties as assigned.
Skills and Abilities
Excellent computer skills, preferably with Windows and Microsoft Office Suite.
Excellent telephone and communication skills.
Excellent organizational, writing, and verbal skills.
Ability to work independently, set priorities, and work well under pressure.
Ability to maintain a high degree of confidentiality.
Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members, and vendors.
Competencies
Communication and Relationships
Initiative
Planning and Organizing
Safety
Teamwork
Customer Service
Data Collection
Eligibility
Payment Collection
Scheduling
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Essential Functions
Schedules appointments and verifies insurance and/or payment method for the appropriate department.
Schedules follow‑up medical appointments and any other clinical appointment(s) upon patient request or need, using approved templates and guidelines.
Conducts appointment reminder communication and screens insurance eligibility for same‑day and/or walk‑in appointments, notifying patients of any eligibility conflicts.
Utilizes software features to maximize patient access and adheres to patient check‑in workflow.
Collects and records patient payments for services rendered daily.
Reconciles daily cash drawer and patient payments.
Ensures information entered into the Electronic Health Record (EHR) is accurate and complete, including reviewing the chart and verifying all forms are completed and up to date.
Assists and enrolls patients in state programs.
Completes daily corrections as requested by the department manager.
Complies with all state and federal laws and regulations relevant to the position, including HIPAA, sexual harassment policies, Scope of Practice, OSHA, etc.
Other duties as assigned.
Skills and Abilities
Excellent computer skills, preferably with Windows and Microsoft Office Suite.
Excellent telephone and communication skills.
Excellent organizational, writing, and verbal skills.
Ability to work independently, set priorities, and work well under pressure.
Ability to maintain a high degree of confidentiality.
Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members, and vendors.
Competencies
Communication and Relationships
Initiative
Planning and Organizing
Safety
Teamwork
Customer Service
Data Collection
Eligibility
Payment Collection
Scheduling
#J-18808-Ljbffr