Spirax Sarco USA
Service Operations Manager
Spirax Sarco USA, Blythewood, South Carolina, United States, 29016
Service Operations Manager
At Spirax‑Sarco, we offer the industry’s most extensive range of products and services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide. We’re seeking a highly motivated Service Operations Manager to join our team to lead and develop top‑tier service operations in a dynamic manufacturing setting. This position is remote, but consideration will be given to candidates located in Houston, TX; Chicago, IL; Blythewood, SC; and Bethlehem, PA.
Key Responsibilities
Manage all stages of service operations, from the first estimate to the last invoice, guaranteeing smooth scheduling, inventory oversight, supplier management, and financial procedures.
Perform all managerial and supervisory functions to develop and retain staff members.
Coordinate service activities, conduct Voice of the Customer (VOC) interviews, review orders, and support compliance with safety and qualification standards.
Improve service quality by continuously evaluating, developing benchmarks, and collaborating with sales teams, encouraging continuous enhancement and operational excellence.
Develop and implement strategies to improve efficiency and service delivery, ensuring strict adherence to industry standards.
Review and reconcile incoming orders, inquiries, order processing, invoicing, and follow‑ups.
Manage service product inventory on site or through consignment terms, expediting materials as needed.
Prepare and distribute ongoing sales reports, quote logs, GM, and weekly sales forecast reports.
Lead ongoing processes for the qualification of services delivered, ensuring they meet high standards of excellence and customer satisfaction.
Foster a culture of continuous improvement in all service processes, encouraging innovation and the adoption of guidelines.
Requirements
Bachelor’s degree in Engineering or equivalent experience.
At least 5‑7 years with service operations in the industrial sector.
Proven experience in managing comprehensive service operations within a manufacturing setting.
Experienced in inventory handling, vendor management, and financial operations.
Excellent communication and collaboration skills, with a track record of successfully implementing continuous improvement initiatives.
Exceptional organizational abilities and the ability to prioritize efficiently.
Proficiency in word processing, spreadsheets, and email applications, coupled with the capacity to grasp specialized software within the industry.
Must possess a valid driver’s license and be able to operate a motor vehicle.
Why Spirax‑Sarco? At Spirax‑Sarco, you'll contribute to vital industrial processes in various sectors. If you have a strong enthusiasm for enhancing service quality and achieving operational excellence, we encourage you to apply and join us on our path!
About Us Steam Thermal Solutions is one of four businesses within the Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and have operated it as its own business, and as such we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones.
Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.
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Key Responsibilities
Manage all stages of service operations, from the first estimate to the last invoice, guaranteeing smooth scheduling, inventory oversight, supplier management, and financial procedures.
Perform all managerial and supervisory functions to develop and retain staff members.
Coordinate service activities, conduct Voice of the Customer (VOC) interviews, review orders, and support compliance with safety and qualification standards.
Improve service quality by continuously evaluating, developing benchmarks, and collaborating with sales teams, encouraging continuous enhancement and operational excellence.
Develop and implement strategies to improve efficiency and service delivery, ensuring strict adherence to industry standards.
Review and reconcile incoming orders, inquiries, order processing, invoicing, and follow‑ups.
Manage service product inventory on site or through consignment terms, expediting materials as needed.
Prepare and distribute ongoing sales reports, quote logs, GM, and weekly sales forecast reports.
Lead ongoing processes for the qualification of services delivered, ensuring they meet high standards of excellence and customer satisfaction.
Foster a culture of continuous improvement in all service processes, encouraging innovation and the adoption of guidelines.
Requirements
Bachelor’s degree in Engineering or equivalent experience.
At least 5‑7 years with service operations in the industrial sector.
Proven experience in managing comprehensive service operations within a manufacturing setting.
Experienced in inventory handling, vendor management, and financial operations.
Excellent communication and collaboration skills, with a track record of successfully implementing continuous improvement initiatives.
Exceptional organizational abilities and the ability to prioritize efficiently.
Proficiency in word processing, spreadsheets, and email applications, coupled with the capacity to grasp specialized software within the industry.
Must possess a valid driver’s license and be able to operate a motor vehicle.
Why Spirax‑Sarco? At Spirax‑Sarco, you'll contribute to vital industrial processes in various sectors. If you have a strong enthusiasm for enhancing service quality and achieving operational excellence, we encourage you to apply and join us on our path!
About Us Steam Thermal Solutions is one of four businesses within the Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and have operated it as its own business, and as such we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones.
Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.
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