American Home Contractors
Customer Service Manager
American Home Contractors, Chantilly, Virginia, United States, 22021
Apply for the
Customer Service Manager
role at
American Home Contractors
1 day ago Be among the first 25 applicants
About Us American Home Contractors is a fast‑growing leader in exterior remodeling: roofing, siding, windows, doors, solar and more. With thousands of 5‑star reviews, our mission is simple: to install peace of mind for every homeowner we serve.
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Donation matching
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Position Overview The Customer Service Manager oversees the daily operations of our Customer Service Representatives (CSRs) in a fast‑paced call environment. This role is 100% in‑office at either our Fulton, MD or Chantilly, VA location. The manager will travel to the other location several times each month for training, coaching, and team development. This position is ideal for a motivated leader who thrives in high‑volume customer communication, team coaching, and process improvement.
Key Responsibilities
Lead, train, and mentor a team of Customer Service Representatives.
Monitor daily call performance, appointment scheduling accuracy, and outbound call KPIs.
Conduct coaching sessions, performance reviews, and call quality evaluations.
Ensure CRM accuracy (Zoho) through consistent oversight and training.
Oversee inbound calls, 150+ outbound warm-call expectations per CSR, and real‑time text communication through Podium.
Resolve escalated customer concerns and ensure a positive customer experience.
Maintain staffing schedules, productivity expectations, and performance accountability.
Improve department processes, SOPs, and workflow efficiency.
Collaborate with Sales, Production, and leadership to ensure smooth customer handoffs.
Qualifications Required:
3+ years of experience in customer service management or team leadership.
Experience in call centers, dispatching, appointment setting, or high‑volume customer service roles.
Strong coaching, communication, and team‑building abilities.
Highly organized with excellent attention to detail.
Tech‑savvy and comfortable working with CRMs, call software, and communication tools.
Ability to work in‑office full‑time and travel between offices as needed.
Preferred:
Experience in the home improvement, construction, trades, or home services industries.
Familiarity with Zoho CRM, Podium, or similar systems.
What We Offer
Salary up to $65,000 + performance bonus
Health Insurance: HSA & PPO options
Paid Time Off + Paid Holidays
Company‑Paid Life Insurance & AD&D & STD
401(k) with employer match
Growth opportunities within a fast‑expanding company
Supportive and collaborative team culture
Why You’ll Love Working Here At American Home Contractors, you’re not just managing a team, you’re shaping the first impression of a highly rated, industry‑leading brand. We value professionalism, accountability, and career growth. You’ll have the tools, support, and autonomy to build an elite customer service operation.
Apply Today If you’re a driven, people‑focused leader who thrives in a fast‑paced environment, we want to hear from you. Apply now and take the next step in your career with American Home Contractors.
#J-18808-Ljbffr
Customer Service Manager
role at
American Home Contractors
1 day ago Be among the first 25 applicants
About Us American Home Contractors is a fast‑growing leader in exterior remodeling: roofing, siding, windows, doors, solar and more. With thousands of 5‑star reviews, our mission is simple: to install peace of mind for every homeowner we serve.
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Donation matching
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Position Overview The Customer Service Manager oversees the daily operations of our Customer Service Representatives (CSRs) in a fast‑paced call environment. This role is 100% in‑office at either our Fulton, MD or Chantilly, VA location. The manager will travel to the other location several times each month for training, coaching, and team development. This position is ideal for a motivated leader who thrives in high‑volume customer communication, team coaching, and process improvement.
Key Responsibilities
Lead, train, and mentor a team of Customer Service Representatives.
Monitor daily call performance, appointment scheduling accuracy, and outbound call KPIs.
Conduct coaching sessions, performance reviews, and call quality evaluations.
Ensure CRM accuracy (Zoho) through consistent oversight and training.
Oversee inbound calls, 150+ outbound warm-call expectations per CSR, and real‑time text communication through Podium.
Resolve escalated customer concerns and ensure a positive customer experience.
Maintain staffing schedules, productivity expectations, and performance accountability.
Improve department processes, SOPs, and workflow efficiency.
Collaborate with Sales, Production, and leadership to ensure smooth customer handoffs.
Qualifications Required:
3+ years of experience in customer service management or team leadership.
Experience in call centers, dispatching, appointment setting, or high‑volume customer service roles.
Strong coaching, communication, and team‑building abilities.
Highly organized with excellent attention to detail.
Tech‑savvy and comfortable working with CRMs, call software, and communication tools.
Ability to work in‑office full‑time and travel between offices as needed.
Preferred:
Experience in the home improvement, construction, trades, or home services industries.
Familiarity with Zoho CRM, Podium, or similar systems.
What We Offer
Salary up to $65,000 + performance bonus
Health Insurance: HSA & PPO options
Paid Time Off + Paid Holidays
Company‑Paid Life Insurance & AD&D & STD
401(k) with employer match
Growth opportunities within a fast‑expanding company
Supportive and collaborative team culture
Why You’ll Love Working Here At American Home Contractors, you’re not just managing a team, you’re shaping the first impression of a highly rated, industry‑leading brand. We value professionalism, accountability, and career growth. You’ll have the tools, support, and autonomy to build an elite customer service operation.
Apply Today If you’re a driven, people‑focused leader who thrives in a fast‑paced environment, we want to hear from you. Apply now and take the next step in your career with American Home Contractors.
#J-18808-Ljbffr